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  #1  
Old 04-22-2024, 01:08 PM
mhender mhender is offline
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Default PT Ultimate 2024.3.1

Since I upgraded to the newest version and the plus 1 version, PT quits on the first boot every time and I have to hit the reopen button after the crash dialogue comes up. Opens and runs fine till I quit and come back later and then the same routine. I've been pulling out all kinds of older plugins, obviously without success. It goes through the external controllers on the splash screen and then blows up. Any thoughts? Using Avid Control app on iPad, the dock, and an Avid mix controller.

I can make this work but it should require restarting Pro Tools twice every time I want to work. Thanks.
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  #2  
Old 04-22-2024, 02:06 PM
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cvicente22 cvicente22 is offline
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Default Re: PT Ultimate 2024.3.1

Hi mhender,

May I ask what operating system are you using and if you have any audio interface with it?
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Old 04-22-2024, 02:41 PM
mhender mhender is offline
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Default Re: PT Ultimate 2024.3.1

Sonoma. Current version. Avid HD interface.
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Old 04-23-2024, 06:15 AM
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cvicente22 cvicente22 is offline
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Default Re: PT Ultimate 2024.3.1

Hi Mark - I created case 04792433 and forwarded it to our tech support team.
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Old 04-23-2024, 07:14 AM
mhender mhender is offline
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Default Re: PT Ultimate 2024.3.1

Thanks much!
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  #6  
Old 04-24-2024, 07:32 AM
mhender mhender is offline
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Default Re: PT Ultimate 2024.3.1

crash report from this problem
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  #7  
Old 04-24-2024, 07:38 AM
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cvicente22 cvicente22 is offline
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Default Re: PT Ultimate 2024.3.1

Hi Mark - I made a follow up on your case. We apologize about the delay.
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  #8  
Old 04-24-2024, 07:38 AM
mhender mhender is offline
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Default Re: PT Ultimate 2024.3.1

Sorry, too long to post Will try and get to the case.
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