'The Video Engine reported and error' message when trying to play any video

[zerothrills]

Just purchased ProTools 12 and on my laptop any videos will playback fine. But when I try the same project or a new video imported in on my desktop I get that error message when it tries to play:

'The Video Engine reported and error. More information is in the Video Engine log file.'

Not sure where that log file is saved but perhaps AVID support could have a look at it.

Thanks!

[HDXSound]

+1

[darbyclash34]

Just something to try, as I'm having a different but somewhat similar issue. Try opening Pro Tools and creating a new blank session, let it finish creating the session, then press play and let it run for a few seconds. Also, go into your playback engine and make sure you've got the video engine enabled. Everything cool so far? If so, try opening the session that's giving you trouble and see if it works correctly. If it does, please report back, as I'm having to create a new session every time my interface has been power cycled, or I get either a video or an audio engine error. I've done every bit of troubleshooting both Antelope Audio and Avid can give me, and at this point it appears to be a bug in Pro Tools, but seemingly pretty rare.

Hope that helps!

[bifbangpow]

It's a pretty huge bug for the industry standard software... I mean, if nothing can be done, then all of us composers have to switch to a different DAW. Come on Pro tools; fix this.

[Aser]

+1 on the error, also seen others while surfing the internet to solve this problem

[Eric Lambert]

The video error issue is much worse in 12.8.1 than in 12.8.0. That's been the case for each of our studios that have upgraded to 12.8.1. Sessions with video have become practically unproductive.

[belasoul]

Had a similar issue after power cycling my aja t-tap. Problem was that PT took the Aja as playback device instead of audio interface.

[paulmitch]

Has anyone come up with anything for video playback? I've had a beast of a time trying to play back for SFX.

[musicelect]

I had issues with the video engine as well. I saw both the slow loading bar and some hard spinning beach balls where ProTools would freeze while trying to load the video engine.

Looking around here on the DUC, some people mentioned interference with other video drivers. I had some AJA stuff installed that I didn't need anymore. AJA has an uninstaller app that completely removed everything and after a restart, the ProTools video engine works perfectly.

Hopefully this helps you.

[espantalho1]

+1 I get this error too.