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  #1  
Old 07-01-2017, 11:49 PM
chrismeraz chrismeraz is offline
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Default Artist Controller Not Visible in EuCon

I can't get my Artist Series Transport to show up in my list of EuCon Surfaces. This is the first Artist controller I have ever used. It does show up in my PC Control Panel Device Manager.

I don't have an Ethernet Crossover cable, which the manual says it is required for Macs older than 2002... but I have a new PC. So I should be okay without it, right?

I have the latest EuCon software and the Transport is new. Win 7x64.

I have registered with Avid, and I've read their installation instructions a hundred times. Any tips?

Thanks!
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  #2  
Old 07-02-2017, 01:20 AM
chrismeraz chrismeraz is offline
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Default Re: Artist Controller Not Visible in EuCon

I have an internet switch. I've connected the modem, computer, and Artist Transport all to the switch. I think the switch works because I can access the internet.

In Control Panel Device Manager, under "Sound, Video, and Game Controllers," I can see something called "Euphonix virtual MIDI." However, that is visible even when the Artist Transport is turned off.

How is the name of your controller shown in Device Manager?
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  #3  
Old 07-02-2017, 08:12 AM
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EddieJones EddieJones is offline
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Default Re: Artist Controller Not Visible in EuCon

Hi, I hope I can help. You won't see the surfaces listed in Device manager.
If you are running EuControl go to settings and the Surfaces tab. Do you see it there...if so drag it to the right hand column to connect.
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Old 07-02-2017, 08:15 AM
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EddieJones EddieJones is offline
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Default Re: Artist Controller Not Visible in EuCon

If this is a second hand unit then the previous owner might have set it up with a static IP address. See these instructions to turn that off. Static IP instructions
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  #5  
Old 07-02-2017, 10:18 AM
chrismeraz chrismeraz is offline
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Default Re: Artist Controller Not Visible in EuCon

Eddie, thanks!

I went to the link you so kindly provided. It gives instructions on how to set up a Static IP address, and then at the bottom in italics it says "To cancel any changes made to the IP address at any time, power off Artist Transport before pressing the two left-most Soft Keys simultaneously."

This was not quite enough information, but it was a good clue! Here's how I finally fixed it:

1 While holding down the leftmost two Soft Keys simultaneously, press and release the POWER switch. Continue to hold the Soft
Keys down until the display lights.

2 Turn the Jog Wheel clockwise to change the underlined value from no to yes (default).

3 Press the two leftmost Soft Keys again to save this setting.

4 Power Transport off, then on.

Transport was recognized immediately afterward on my PC! Thanks!
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Last edited by chrismeraz; 07-02-2017 at 10:31 AM.
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  #6  
Old 07-02-2017, 10:36 AM
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Default Re: Artist Controller Not Visible in EuCon

Great, glad that was it !
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  #7  
Old 07-25-2021, 07:45 AM
[email protected] peter.larrett@me.com is offline
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Default Re: Artist Controller Not Visible in EuCon

Well, I just seem to have solved this through sheer desperation and dumb luck. I wasted a few days trying all sorts of uninstall/install combinations and I could still only see the Artist Mix in EuCon. I checked the IP address and the network, swapped the Ethernet cables and still no luck. I even started pricing up replacing the whole kit with something that provided better reliability and customer service - are you listening Avid? Your support is among the worst I know.

Finally, following on from the tips I had read about which combination of keys to press when restarting the unit in order to get into IP Address configuration and Test Setup mode, I thought I would try a few more. At some point, I turned the Artist Control off and restarted it while holding down ‘Workstation Application’, Page (Left) and Page (Right) simultaneously. Suddenly, the Artist Control appeared in the EuCon box.

I have no idea why or how this worked but it did.

If anyone wants to provide an explanation, it would be interesting but I think I’ll just get back to recording for now.

Mac OS - 11.5
Logic Pro - 10.6.3
EuControl - 2021.6

I don’t think I’ll apply any more updates. ;-)

Last edited by [email protected]; 07-26-2021 at 12:08 AM. Reason: Spelling mistake
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