Increase Buffer Size Error Message

[chillax69]

I have been trying to use Pro Tools on my PC laptop. I have been getting the error: Increase Buffer size" (or buffer capacity?). Recording or playback is quickly haulted and I am unable to get any kind of work done on the program because of that. When I've tryed to correct the matter by increasing the buffer size, I am once again haulted and told that I need to Reduce DH buffer size (i think that was the phrase but I'm going from memory here - but I know it had the words buffer size and reduce/increase).

I have previously had this sort of problem on a Mac Ibook. At that time, it was corrected by putting more ram into the system. I put alot of RAM in this current laptop - just over to Gigs- the problem still continues to occur. So, I don't know what the problem could be. This is preventing me from getting the recording done that I need to complete so, can anyone please help me resolve this problem?

Thanks!


MBox
Dell Inspiron 1501 Notebook Computer
Windows XP
Pro Tools LE
2 Gigabytes RAM
1 Gig Harddrive Space
2.0 Duo Processor

[DigiTechSupt]

From the information on this page, that particular model uses a Turion processor, which is known to be incompatible with Pro Tools.

[spkguitar]

We need more information than what you are giving us in order to help you. Could you please post a SiSoft Sandra report as instructed at the end of the General Troubleshooting thread? (also, some of the suggestions in that thread might actually solve your problem, so it is worth a read).

[chillax69]

Anyone else wanna take a stab at this question?
I'd appreciate it if someone would help me trouble shoot. I gave much of the system info (pro tools 6.9, Windows XP, 2 gigs ram, 1 gig harddrive, Inspiron 1501 laptop computer, Mbox hardware, etc) so If someone would be kind enough to help me trouble shoot, I'd greatly appreciate it. If there's one or 2 bits of info that your missing here that would help you figure out how to trouble shoot better, please let me know specifically what the info you're missing. I have a feeling this can be easily resolved.

Thanks!

[77pro]

We need more information than what you are giving us in order to help you. Could you please post a SiSoft Sandra report as instructed at the end of the General Troubleshooting thread? (also, some of the suggestions in that thread might actually solve your problem, so it is worth a read).

[spkguitar]

OK, yeah. Since you seem to have glossed over both suggestions already given, I'm going to help you out with a direct link and specific instructions for what we need, OK?

• Click Here
• on the page that you go to, scroll down and click "I Agree"
• Download the file.
• Unzip the file
• Install the program
• Run the program
• click on the 'Hardware' tab
• run the 'Computer Overview'
• copy and paste your results into your post here on the DUC

That is the information that we need. (and that I already asked you for). It will most likely turn out that Digidesign is correct, and your system is not compatible, but we cannot tell you for certain until you post that information.

OK?

[chillax69]

Thankyou for that. Now the instruction makes sense. I got the program and ran it. I hope the program will work. I went to the trouble of sending back my VISTA computer in exchange for XP because as far as I knew, XP is thought to work with protools as Vista is still not capable. Here are the results of the SiSoftware Sandra report:



System
User : Marc Alter
Workgroup : WORKGROUP

Processor
Model : AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55
Speed : 1.80GHz
Model Number : 3200 (estimated)
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Low Power, Dual-Core
Internal Data Cache : 64kB, Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 256kB, ECC, Synchronous, Write-Back, 16-way set, 64 byte line size

System
System : Dell Inc. Inspiron 1501
Platform Compliance : AMD LIVE!
Mainboard : Dell Inc. 0UW744
Bus(es) : ISA PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : AT/AT COMPATIBLE
Total Memory : 1.9GB DDR2-SDRAM

Chipset 1
Model : Dell Computer Corp RS480 Host Bridge
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Memory Bus Speed : 2x 14MHz (28MHz data rate)

Chipset 2
Model : Advanced Micro Devices (AMD) Athlon 64 / Opteron HyperTransport Technology Configuration
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Memory Bus Speed : 2x 257MHz (514MHz data rate)

Video System
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Adapter : ATI Radeon Xpress 1150

Physical Storage Devices
TOSHIBA MK8037GSX (ATA) : 75GB (C:)
TSSTcorp DVD+-RW TS-L632H (ATAPI) : 425MB (D:)

Logical Storage Devices
Hard Disk (C:) : 71GB (60GB, 84% Free Space) (NTFS) @ TOSHIBA MK8037GSX (ATA)
Audio CD (D:) : 0 byte(s) (CDFS) @ TSSTcorp DVD+-RW TS-L632H (ATAPI)

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Synaptics PS/2 Port TouchPad

Communication Device(s)
Device : Conexant HDA D110 MDC V.92 Modem

Printers and Faxes
Model : Fax

Power Management
Mains (AC) Line Status : Off-Line
Battery No 1 : 12%

Operating System(s)
Windows System : Microsoft Windows XP (2002) Professional 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Adapter : Broadcom 440x 10/100 Integrated Controller
Adapter : Dell Wireless 1390 WLAN Mini-Card

[chillax69]

Thankyou for that. Now the instruction makes sense. I got the program and ran it. I hope the program will work. I went to the trouble of sending back my VISTA computer in exchange for XP because as far as I knew, XP is thought to work with protools as Vista is still not capable. Here are the results of the SiSoftware Sandra report:



System
User : Marc Alter
Workgroup : WORKGROUP

Processor
Model : AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55
Speed : 1.80GHz
Model Number : 3200 (estimated)
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Low Power, Dual-Core
Internal Data Cache : 64kB, Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 256kB, ECC, Synchronous, Write-Back, 16-way set, 64 byte line size

System
System : Dell Inc. Inspiron 1501
Platform Compliance : AMD LIVE!
Mainboard : Dell Inc. 0UW744
Bus(es) : ISA PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : AT/AT COMPATIBLE
Total Memory : 1.9GB DDR2-SDRAM

Chipset 1
Model : Dell Computer Corp RS480 Host Bridge
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Memory Bus Speed : 2x 14MHz (28MHz data rate)

Chipset 2
Model : Advanced Micro Devices (AMD) Athlon 64 / Opteron HyperTransport Technology Configuration
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Memory Bus Speed : 2x 257MHz (514MHz data rate)

Video System
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Adapter : ATI Radeon Xpress 1150

Physical Storage Devices
TOSHIBA MK8037GSX (ATA) : 75GB (C:)
TSSTcorp DVD+-RW TS-L632H (ATAPI) : 425MB (D:)

Logical Storage Devices
Hard Disk (C:) : 71GB (60GB, 84% Free Space) (NTFS) @ TOSHIBA MK8037GSX (ATA)
Audio CD (D:) : 0 byte(s) (CDFS) @ TSSTcorp DVD+-RW TS-L632H (ATAPI)

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Synaptics PS/2 Port TouchPad

Communication Device(s)
Device : Conexant HDA D110 MDC V.92 Modem

Printers and Faxes
Model : Fax

Power Management
Mains (AC) Line Status : Off-Line
Battery No 1 : 12%

Operating System(s)
Windows System : Microsoft Windows XP (2002) Professional 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Adapter : Broadcom 440x 10/100 Integrated Controller
Adapter : Dell Wireless 1390 WLAN Mini-Card

[chillax69]

Just to clarify a bit more, the exact Error message I get is this:

" Audio Processing is conflicting with other CPU tasks. If this occurs often, reducing the "HW Buffer Size" in the Play Back Engine may prevent the problem "

When I reduce said "HW Buffer size" the same problem occurs

Now, its weird being that I was using pro tools with no problem for a good half hour or so before I started getting cut short and seeing that error message.

thankyou

[SeedGuy]

Do you only have 1 Hard drive? You should have 2 seperate PHYSICAL hard drives, not just partitioned, 1 for system and 1 for audio. This coud be the problem.