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  #1  
Old 01-19-2010, 12:14 PM
woof woof is offline
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Join Date: Jul 1999
Location: Emeryville, Ca., US of A
Posts: 28
Default crashing on save

Hello. My session is crashing when I hit save. I notice that that a new session file was created with a gobbledegook name such as: gwwmWMTZxpbhVQQW.

Any ideas? Thanks!



rr
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  #2  
Old 01-19-2010, 12:23 PM
amorlando amorlando is offline
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Join Date: Sep 2004
Location: Suburbia
Posts: 33
Default Re: crashing on save

Ive had protools seem to crash on save when virus protection is still on.(not my machine) it wasnt crashing but checking very large audio files for viruses. not sure if that helps.
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Old 01-19-2010, 12:25 PM
woof woof is offline
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Join Date: Jul 1999
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Default Re: crashing on save

Thanks Troll. That doesn't seem to be it. But I'll keep that in mind.
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Old 01-19-2010, 02:18 PM
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Bob Brown Bob Brown is offline
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Join Date: Apr 1998
Location: Evergreen, CO
Posts: 257
Default Re: crashing on save

Hi,

I would like to help figure out what is going on with your system/sessions.

In Pro Tools 8.0.3, we added better and more robust logging to help track down problems like the one you are seeing. When Pro Tools crashes, some information about the crash is written out to a log file. The log files are kept in the "LogFiles" folder that is next to the Pro Tools application.

Here's what you need to do...

1) Reproduce the crash you are seeing.
2) Look in the LogFiles folder and find the latest log file. The file name ends with .dlog
3) Email this "dlog" file to [email protected]. Please include your DUC user name and the hyper-link to this DUC thread (http://duc.digidesign.com/showthread.php?p=1535696) so I can track which post this came from.

Please put my name in the subject line of the email.

Thanks!
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