A Letter from Allen Cronce, President of PACE

[TOM@METRO]

I still cannot access my account at all, and this is with 3 different computers and 3 different OSes.

Very sad indeed.

[Eric Lambert]

Originally Posted by TOM@METRO

I still cannot access my account at all, and this is with 3 different computers and 3 different OSes.

Very sad indeed.

Still? You gotta be kidding me... I thought they worked this out.

I wonder how many people who've had issues are finally up and running again and how many have been unable to make progress since the whole thing began.

[KineticSound]

Originally Posted by Eric Lambert

I wonder how many people who've had issues are finally up and running again and how many have been unable to make progress since the whole thing began.

This certainly won't make me any friends here, but my issues around the new LM have been resolved (I think). I had to try several times to get a transfer to work, but I don't appear to be overbilled for it. I also had some of the phantom license-duplication issues, but after a few more syncs later in the week, things on my end seemed to work out.

It appears I was one of the lucky ones who did not experience any studio downtime from licenses not appearing correctly... just frustration in making transfers.

[musicman691]

And they supposedly worked on this software for years? Usually they tell you with beta software not to install it unless you really want to live on the bleeding edge. It's one thing to volunteer to use beta s/w but to be forced to use it - that ain't right.

[YYR123]

Originally Posted by TOM@METRO

I still cannot access my account at all, and this is with 3 different computers and 3 different OSes.

Very sad indeed.

glad it's not me.....and I was about to try on my hackintosh b/c my win laptop wont work.....nah maybe I will just wait some more.....

Sad thing is I do have a few licenses to sell.and sync

[Bill Denton]

FWIW...I've been in IT for more than 20 years...so my guessing is at least "educated"...

From the time frame originally announced for this conversion, I think it involved some type of database conversion.

It may have been as complicated as a complete platform change, i.e. going from Oracle to SQL Server.

Or it may have simply been moving from one database schema (design) while keeping the current platform.

But...to get to the point of my post...in most instances, once you "go live" after a major database change it is extremely difficult to go back to the previous system.

This doesn't mean that Pace didn't make a number of tremendous blunders with this upgrade...they did.

But I wanted to explain why reverting to the previous system may have been nearly impossible...

[sunburst79]

Originally Posted by TOM@METRO

I still cannot access my account at all, and this is with 3 different computers and 3 different OSes.

Very sad indeed.

Tom have you tried from a different location? EG home vs the studio? Wired Vs Wireless?

[necjamc]

I have not synced my iLoks in awhile. Nor have I even checked the website or installed new drivers in quite some time. Everything is working for me. My question is, is there any harm in logging into my Ilok account to check things out (with my iLoks unplugged of course). I can't afford to screw up my Pro Tools license right now. I can wait to buy 11 till this is sorted. But I'm a little afraid to check.

[gtomassetti]

Originally Posted by necjamc

I have not synced my iLoks in awhile. Nor have I even checked the website or installed new drivers in quite some time. Everything is working for me. My question is, is there any harm in logging into my Ilok account to check things out (with my iLoks unplugged of course). I can't afford to screw up my Pro Tools license right now. I can wait to buy 11 till this is sorted. But I'm a little afraid to check.

I don't believe that I can give you an authoritative answer, but here's what I have experienced:

I haven't installed the new ILM either. However, I have logged on to my iLok account, and my licenses (A.I.R., Avid, McDSP, Metric Halo, Nomad Factory, and Trillium Lane) are all correctly showing on the correct iLok in my account. More importantly, PT and all of the plug-ins load and work correctly on my Mac and my MBP.

Since my PT assets are the PT 9/10 bundle, and the 10/11 bundle (vanilla and HD in both 10 and 11), and I don't have any other apps or plugs that need iLok authorization, I seem to be good to go.

I'm not going to install ILM until I'm specifically instructed to do so, and who knows when that will be? But hopefully by then, PACE will have fixed all of the issues.

Right now, however, everything is fine, and it's my hope that things will continue to work for you (and that everyone having these terrible problems will find those problems solved, and soon).

Cheers,

GT

[necjamc]

Originally Posted by gtomassetti

I don't believe that I can give you an authoritative answer, but here's what I have experienced:

I haven't installed the new ILM either. However, I have logged on to my iLok account, and my licenses (A.I.R., Avid, McDSP, Metric Halo, Nomad Factory, and Trillium Lane) are all correctly showing on the correct iLok in my account. More importantly, PT and all of the plug-ins load and work correctly on my Mac and my MBP.

Since my PT assets are the PT 9/10 bundle, and the 10/11 bundle (vanilla and HD in both 10 and 11), and I don't have any other apps or plugs that need iLok authorization, I seem to be good to go.

I'm not going to install ILM until I'm specifically instructed to do so, and who knows when that will be? But hopefully by then, PACE will have fixed all of the issues.

Right now, however, everything is fine, and it's my hope that things will continue to work for you (and that everyone having these terrible problems will find those problems solved, and soon).

Cheers,

GT

Thank's I'm gonna check it out.


Well everything is in order. Thanks for the advice.