Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 10

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-03-2013, 09:34 PM
marcnyc marcnyc is offline
Member
 
Join Date: May 2000
Posts: 176
Default Pro Tools 10 license disappeared from iLok

Hey guys, just two days ago on Jan 2 I realized that my Pro Tools 10 license had disappeared from my iLok. When I try to lunch pro tools it gives me an "Error, missing iLok authorization".
When I go to my iLok account Pro Tools 10 license is nowhere to be found.
Is this some 2013 bug?
I can't explain how this would have happened.
Any ideas?
Thanks
Reply With Quote
  #2  
Old 01-03-2013, 11:21 PM
zedhed's Avatar
zedhed zedhed is offline
Member
 
Join Date: Jan 2001
Location: Auckland, New Zealand
Posts: 3,939
Default Re: Pro Tools 10 license disappeared from iLok

Never heard of this happening before.

How long were you using Pro Tools successfully before this happened?
__________________
Too much blood in my drugstream

Motherboard: Gigabyte Z690 AERO D
CPU: Intel Alder Lake Core i9-12900K
CPU Cooler: Noctua NH-D15S
RAM: Corsair Vengeance DDR5 64GB (2x 32gb 5200MHz)
Drives: 2 x Samsung 980 Pro 2TB NVME PCIE 4.0 M.2 SSD (Record & Samples)
1 x Samsung 980 Pro 1TB NVME PCIE 4.0 M.2 SSD (OS Win 11 Pro)

GPU:Gigabyte GeForce RTX 3060 12GB GDDR6 PCIE 4
PSU: Corsair HX Series HX850 Platinim
CASE: Fractal Define XL R2
PT 11HD (v11.3.2) Omni s/pdif <> AxeFxIII
HD 96I/O
Reply With Quote
  #3  
Old 01-03-2013, 11:27 PM
sunburst79 sunburst79 is offline
Member
 
Join Date: Jan 2005
Location: Cleveland, Ohio USA
Posts: 12,763
Default Re: Pro Tools 10 license disappeared from iLok

Quote:
Originally Posted by marcnyc View Post
Hey guys, just two days ago on Jan 2 I realized that my Pro Tools 10 license had disappeared from my iLok. When I try to lunch pro tools it gives me an "Error, missing iLok authorization".
When I go to my iLok account Pro Tools 10 license is nowhere to be found.
Is this some 2013 bug?
I can't explain how this would have happened.
Any ideas?
Thanks
No reason I'm aware of. Hopefully you have some receipt of your purchase of PT 10? Registered in your My Avid account or the Avid store?

ILok has a function that lets you save your information in a spreadsheet format. Hopefully you saved a copy of your plugins and its showing PT10.

Has anyone had access to your iLok that could have transferred the asset to another iLok?

I've heard of assets being seized in the rare occasion that they were purchased with a stolen credit card but the person was contacted by iLok and the assets held in escrow until the situation was sorted out out.

ILok assets don't just dissipear from everything I've heard. It maybe possible your iLok itself is failing and the asset is not showing up on it. Your going to need to open a support case with iLok. I would get any paperwork related to your purchase of PT 10 in order first..
__________________
Scott

Formerly Hobo Wan Kenobi

Core 2 Specs Page

ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88
Reply With Quote
  #4  
Old 01-04-2013, 01:41 AM
skyko skyko is offline
Member
 
Join Date: Mar 2011
Location: N/A
Posts: 77
Default Re: Pro Tools 10 license disappeared from iLok

Check in you account on www.ilok.com!
Maybe it's just a driver issue ...
Happened to me after crashes, iLok licenses are not recognized.
Reboot helps ...
Reply With Quote
  #5  
Old 01-04-2013, 05:04 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,141
Default Re: Pro Tools 10 license disappeared from iLok

Quote:
Originally Posted by marcnyc View Post
Hey guys, just two days ago on Jan 2 I realized that my Pro Tools 10 license had disappeared from my iLok. When I try to lunch pro tools it gives me an "Error, missing iLok authorization".
When I go to my iLok account Pro Tools 10 license is nowhere to be found.
Is this some 2013 bug?
I can't explain how this would have happened.
Any ideas?
Thanks
Was this a 30 day trial of PT10?
Windows or Mac computer? iLok.com has had issues in the past with Firefox on both platforms. If Windows might want to try IE and on Mac try Safari.
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
  #6  
Old 01-04-2013, 07:00 AM
marcnyc marcnyc is offline
Member
 
Join Date: May 2000
Posts: 176
Default Re: Pro Tools 10 license disappeared from iLok

I had been using it for months before this happened.
It wasn't a 30 day trial.
I did check my ilok account and it disappeared from in there...
very strange...
Reply With Quote
  #7  
Old 01-04-2013, 07:15 AM
Cosme's Avatar
Cosme Cosme is offline
Member
 
Join Date: Feb 2004
Location: South New Jersey
Posts: 78
Default Re: Pro Tools 10 license disappeared from iLok

Quote:
Originally Posted by marcnyc View Post
I had been using it for months before this happened.
It wasn't a 30 day trial.
I did check my ilok account and it disappeared from in there...
very strange...
Do you have a recent x-girlfriend?

lol... I just had to sorry! lol...
Reply With Quote
  #8  
Old 01-05-2013, 08:39 AM
Pedro Van der Eecken Pedro Van der Eecken is offline
Member
 
Join Date: Sep 2001
Location: Dendermonde - Belgium
Posts: 7
Default Re: Pro Tools 10 license disappeared from iLok

The same here, all the Pro Tools 10 and Pro Tools 9 licences from two iLoks are gone.

Reply With Quote
  #9  
Old 01-05-2013, 10:23 AM
Pedro Van der Eecken Pedro Van der Eecken is offline
Member
 
Join Date: Sep 2001
Location: Dendermonde - Belgium
Posts: 7
Default Re: Pro Tools 10 license disappeared from iLok

Hi marcnyc,

was your licence a Pro Tools 10.0 Upgrade from PT9?

We have a few PT-licences but two are actually this upgrade... those two are gone. It was the iLok software that removed them. You can check in your iLok account Log where that happened.

I've contacted our reseller that sold us these upgrades, but due to the weekend there is no reply yet.

Kind regards from Belgium,

Pedro
Reply With Quote
  #10  
Old 01-06-2013, 03:45 AM
musicman691 musicman691 is offline
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,141
Default Re: Pro Tools 10 license disappeared from iLok

Quote:
Originally Posted by Pedro Van der Eecken View Post
Hi marcnyc,

was your licence a Pro Tools 10.0 Upgrade from PT9?

We have a few PT-licences but two are actually this upgrade... those two are gone. It was the iLok software that removed them. You can check in your iLok account Log where that happened.

I've contacted our reseller that sold us these upgrades, but due to the weekend there is no reply yet.

Kind regards from Belgium,

Pedro
If you upgrade to 10 from 9 you have to surrender your PT9 license. The way I understand it is you then get a combined PT10/9 license asset.
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PT9 iLok license disappeared for the 2nd time!!! LesPaul2550 Pro Tools 9 1 09-29-2013 10:38 AM
WTB: Pro tools 9 ilok license Recallbeats Buy & Sell 2 06-09-2013 11:30 PM
PT 9 license disappeared from iLok scotsman macOS 7 06-08-2013 05:31 AM
ilok - Cannot download license: Pro Tools 10+9 Bundle requires surrender of license soukotta Pro Tools 10 10 09-25-2012 07:22 AM
MPTK2 license disappeared? marcel72 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 6 04-11-2011 10:30 PM


All times are GMT -7. The time now is 06:06 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com