HELP - No Cloud License for PT Studio after update to 2024.3

[Uli Auer]

Hey guys,

I've got a serious problem after updating from 2023.9 to 2024.3:

I can't get my Cloud license for PT Studio to work - or even to be seen by PT. When I start PT I can only choose activating a ProTools Intro License instead - although PT asked me in the beginning whether I want to activate a cloud license.....
But my Cloud license doesn't show up after connecting to my iLok account, only the Intro license...

Any way of fixing this?!?!?!

The cloud license was working ever since before the update and is shown in the iLok License Manager app.......

[Uli Auer]

Okay. Fortunately I've found a solution already myself - What I haven't tried so far was de- and re-activating the license bundle from the iLok Cloud - that fixed the issue and PT now starts as "ProTools Studio" again....