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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
04-25-2017, 05:23 PM
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Paid my update fee for support plan - now no support
I had several tickets open. Support plan was due for renewal on the 21st. Paid for renewal several days before but support went silent on the 21st despite that I had been asked for dlogs, etc. My account indicates that I my support plan is current and active until April 2018.
Is this normal? Do I have to start all over? If the policy is to trash support tickets at renewal time I wish they could have at least made it known so I could have stopped wasting time collecting data.
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Pro Tools Ultimate 2024.6 Dell 7820 - dual Xeon 6132 64 gigs of RAM Windows 11 Pro for workstations HD Native PCIe Lynx Aurora with LT-HD Apogee Mytek 
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