iLok License Manager - LICENSE TRANSFER ERROR MESSAGE

[jzacks524]

Has anyone else gotten this specific message when trying to transfer a license?

"An unknown error occurred. Account is not allowed to transfer licenses"

This happens consistently after entering the person's account to which I plan to transfer a license. A Google search came up empty.

For others who can't transfer licenses, what is the error message that you get? Before downloading the iLok License Manager I was able to transfer many licenses.

[Chris Lambrechts]

can you log in if you follow the link in this post and submit a support ticket ?

Chris

[jzacks524]

Originally Posted by Chris Lambrechts

can you log in if you follow the link in this post and submit a support ticket ?

Chris

Hey Chris, thanks for the reply, but I'm not seeing a link anywhere in the post...

[Bruce Paine]

If you you have not yet placed a support request, and you are experiencing problems with an iLok license, please submit a Support Ticket at iLok.com:

https://www.ilok.com/support.html?type=gn

You will be asked first to login to your iLok.com account, then fill out the Support Ticket with as many details as possible in order to assist you with resolving your issue.

[jzacks524]

Yeah I did that last night actually. Just wondering if anyone else has received that specific error message since I haven't found anything on it yet.

[jzacks524]

Still not able to transfer licenses from my account on either my Mac or PC. Has anyone had any luck doing so after getting this error message on a prior try?

[helikacarvalho]

I can't transfer as well.. anyone can help me???