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#1
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I'm trying to activate a PTHD12 upgrade code and am unable to do so because I can't link my ilok account with my Avid Master Account. Each time I try to link it I get the error message: "Failed to access the User ID. Please try again."
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#2
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And the login and password work on iLok.com right?
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#3
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Yes. I am able to log in both at ilok.com and by way of the iLok license manager.
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#4
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Cool. Sounds like Jeffro needs to look into this. Stand by.
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#5
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I am getting the following error
Failed to access the User ID. Please try again. I can sign in on ilok.com and the ILM no problem - but can't link my ilok account to my Avid Account. Thus I am unable to register my Pro Tools license. Not sure why this is so difficult Register this confirm address confirm email ..... lots of steps to even get Pro tools up and running..... ![]() |
#6
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I also started a registration support case - but got no help back just a generic email to make a post here ....
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#7
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I see that you updated your case with your iLok account info, and I see that Michael is working on it. I'll check in with him, thanks for your patience.
__________________
• no longer with Avid... linkedin •
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#8
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__________________
• no longer with Avid... linkedin •
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#9
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looks like a problem on Avid's end - nobody can link an ilok account to an Avid account at all. It's not isolated to one user it's happening to everybody.
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#10
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I did it no problem. So have many thousands of others.
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