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#1
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Is Avid still paying for these?
I hadn't used my 002 for a few years and now I'm having the described problems. Also, the only number I can find to call Avid customer support requires pre-payment of time? Thanks! Digi 002/002R users experiencing any combination of the following symptoms and whose serial number ends in the letter A-F should contact Digidesign Tech Support by phone for information on getting your unit serviced: The unit keeps on clicking when powering up, or when launching Pro Tools. "Unable to locate Digidesign Hardware" error message when launching Pro Tools. Dots or blank scribble strips (002 only) Firewire light in back is blinking or turned off completely Sample Rate light is off or blinking Unit won't power up, or only powers up intermittently Only the Mute light is lit when powering up and you are unable to disable Mute |
#2
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Back when they were sending me harnesses I gave them the credit card # and then I did not get charged. But now I think you have to get or buy a special authorization code (online) that lets you talk to them on the phone. Don't think you can call direct anymore and just get through.
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#3
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In the meantime - take off the back plate. Completely. Disconnect it. Wipe down the contacts with cleaner on a Q-Tip. Put the back on again. You should be able to get a day or two out of it before it goes down again.
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#4
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HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix ![]() BTW, my name is Dave, but most people call me.........................Dave |
#5
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...or put another way, if i take the 002 to an authorized service center, will I have to pay for a new power harness?
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#6
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EDIT More Info
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Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
#7
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I would get a few months, then weeks, than days, then hours - and finally just a few minutes. After that taking the back off and working the connectors would only get me an average of ten minutes. That is after a return to the factory and a harnesses.
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#8
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Thanks guys.
Very helpful. |
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