Avid Account Deletion

[abre]

I have submitted a request to have my Avid Master Account and all other information be deleted. I have done all the necessary requirements needed. My reason is I am unable to sustain my Annual Subscription of Protools paid monthly. My studio was impacted severely by the the pandemic. Nothing has changed. I have seen customers waiting after a month and more to have their request granted. Anyone from Avid seeing my request on this forum. Can you assist?

[cvicente22]

Hi - I made a follow up on your case 04507594. Kindly lookout for any update as well on your request. Cheers!

[abre]

I have read your response. Cheers.

[generalb]

Same here as we want to change our account from personal to business, and we can do nothing but to delete current account to acheive that.

We have also submitted request to avid privacy but nothing came back since last December. Please help delete our master account so we can proceed to use the same email address to create a new one.

[tope d]

Originally Posted by generalb

Same here as we want to change our account from personal to business, and we can do nothing but to delete current account to acheive that.

We have also submitted request to avid privacy but nothing came back since last December. Please help delete our master account so we can proceed to use the same email address to create a new one.

will check and look for it and forward to the correct team. Will get back to you on this

[tope d]

I've started a support case under case number 04916686.
You'll receive an Email asking for further details. Please reply to that Email so our licensing team can assist you further. Thank you!

[generalb]

Hi Tope, thanks for the response! I've responded to the case email. Let's proceed from there👌