Lost Communication with "Save Copy to"

[Gothboy]

Everytime I use "Save Copy To" to make a session backup to my external drive I get this:

"Lost communication with the audio interface. Please try increasing H/W buffer size or removing some plugins and make sure you have a valid clock source. Press OK to reset device. (-6097)"

I want to figure this out before I work on another session as it's become pretty annoying. My cpu meter is about halfway and plugin count isn't high. DAE Playback buffer is set at Level 2(default) and H/W buffer size is at1024 samples since I was in the mixing stage. Does this affect the backup in any way and why does this happen(aside from the obvious reasons implied in the error window)?

[albee1952]

I'm no expert here but any time I see a "lost communication" message with a DIGI 002, I suspect the power harness issue. Also, how much free space is available on your audio drive?

[Slim Shady]

Dual 1.4 processor G4 1.25GB RAM

Is this a "Mirror Drive Door" G4? If so, they have known issues with their firewire bus. It's recommended that you get a PCI firewire card to use with that computer as otherwise you'll get frequent firewire issues.

Read the bottom portion of this page.

[Gothboy]

Originally Posted by albee1952

I'm no expert here but any time I see a "lost communication" message with a DIGI 002,I suspect the power harness issue.

This is one of the 002R revisions that were put out that were free of that issue. That's why I bought this one.

Originally Posted by albee1952

Also, how much free space is available on your audio drive?

Tons. A 250 GB drive with 217 available at present. But, I'm backing up to a different drive, a 160 GB drive with tons of space also.
It's not a MDD Mac, it's a Sawtooth Gigabit ethernet with a processor upgrade. I DO have a Firewire PCI though...one of those combos with 3 usbs/2firewire ports. Should I try using that for the backup instead of the native port or is that stricktly and issue with the MDD?

[Gothboy]

Since I'm getting nowhere with this and the problem persists I'm revising this post. Is there any way to remedy this as it's starting to get annoying. If I get this "Loss of Communication" error does it mean that some files don't back up? I'm always afraid of somehow losing data on the backup because of this.

[DigiTechSupt]

I DO have a Firewire PCI though...one of those combos with 3 usbs/2firewire ports. Should I try using that for the backup instead of the native port or is that stricktly and issue with the MDD?

Which firewire port do you have the 002 and/or any firewire drives connected to? Have you tried switching ports at all?

[Gothboy]

I have the 002R in native port 1 and the backup drive in port 2. I haven't tried switching ports.

[DigiTechSupt]

Is that backup drive on port 2 on the computer, or the card?

Can you try connecting the drive to the card and let us know if anything changes?

[Gothboy]

It's on the computers' native port 2...not the card.

I will....I'll try it on the PCI in a bit. Thanks for the help.

[Gothboy]

So I switched the port on the backup drive from the native 2 to the PCI 1 and didn't get the error on the first "Save copy to".....but, It also managed to not get the error once this afternoon before I switched ports....so I'll be watching this and post again if it comes up. My question is: Why does this have anything to do with the 002R? Why should the rack lose connection when the info is coming out of the computer from another firewire port?