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Old 04-25-2017, 05:23 PM
sleepingtiger sleepingtiger is offline
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Join Date: Jun 2004
Location: NC
Posts: 234
Default Paid my update fee for support plan - now no support

I had several tickets open. Support plan was due for renewal on the 21st. Paid for renewal several days before but support went silent on the 21st despite that I had been asked for dlogs, etc. My account indicates that I my support plan is current and active until April 2018.

Is this normal? Do I have to start all over? If the policy is to trash support tickets at renewal time I wish they could have at least made it known so I could have stopped wasting time collecting data.
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Pro Tools Ultimate 2024.6
Dell 7820 - dual Xeon 6132
64 gigs of RAM
Windows 11 Pro for workstations
HD Native PCIe
Lynx Aurora with LT-HD
Apogee
Mytek
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