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  #1  
Old 09-16-2009, 07:06 AM
AdamPT8 AdamPT8 is offline
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Default Mbox2 Mini causing MacBook Pro to hang on shutdown...

I got my MacBook Pro last week, and at the same time bought Pro Tools LE 8.

My mac starting hanging on shutdown and I had to restart by holding the power button, I didn't know what the problem was and have been on the phone to Apple a few times about the issue.

I've reset the PRAM etc etc and done other things recommended by Apple, Apple haven't been able to pinpoint the issue with their tests but have said it is a software issue, they said the next step will be to do an 'archive and restore', I have also bought Snow Leopard but as yet haven't installed it due to some of the glitches people are finding with Pro Tools.

Anyway, it just happened again and I read the system report about the crash and I noticed that 'Mbox2' kept coming up mixed in with all the coding and numbers... so I'm guessing this is what is causing it. I also use the Mbox as my sound card just for ease of use so that I don't have to keep changing audio cables into my Mac.

Has anybody else had any issues similar to this or now how I can fix it, I am going to tell Apple even though they will probably just say uninstall it.
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Old 09-16-2009, 07:16 AM
fenderrocker fenderrocker is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

Quote:
Originally Posted by AdamPT8 View Post
I got my MacBook Pro last week, and at the same time bought Pro Tools LE 8.

My mac starting hanging on shutdown and I had to restart by holding the power button, I didn't know what the problem was and have been on the phone to Apple a few times about the issue.

I've reset the PRAM etc etc and done other things recommended by Apple, Apple haven't been able to pinpoint the issue with their tests but have said it is a software issue, they said the next step will be to do an 'archive and restore', I have also bought Snow Leopard but as yet haven't installed it due to some of the glitches people are finding with Pro Tools.

Anyway, it just happened again and I read the system report about the crash and I noticed that 'Mbox2' kept coming up mixed in with all the coding and numbers... so I'm guessing this is what is causing it. I also use the Mbox as my sound card just for ease of use so that I don't have to keep changing audio cables into my Mac.

Has anybody else had any issues similar to this or now how I can fix it, I am going to tell Apple even though they will probably just say uninstall it.
If you are using SL, than expect to see issues with PT8. Mine has been running well on it with my Mbox 2, but it did hang when I launched PT for the first time. All I did was click and hold on the PT icon on your dock, then quit or force quit. Wait a few seconds and launch it again. It should work fine this time.

If not, download and install PT8 cs3 and PT 8.0.1. I haven't had any issues since, but if you still have leopard 10.5, wait until SL is officially compatible.
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  #3  
Old 09-16-2009, 09:49 AM
AdamPT8 AdamPT8 is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

i have pt8.01 and osx 10.5 not snow leopard,im not installing 10.6 yet. The problem isnt pro tools,its the mac that crashes when i try to shut it down (the mac that is). Bt when it comes bk on,it says the kernal panic is due to the mbox
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Old 09-16-2009, 10:08 AM
sunburst79 sunburst79 is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

Are you closing Pro tools before shutting down? That might not be a bad idea. Do you still have the Kernel Panic if you unplug the Mini before shutting down?
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Old 09-16-2009, 11:35 AM
AdamPT8 AdamPT8 is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

i have pt8.01 and osx 10.5 not snow leopard,im not installing 10.6 yet. The problem isnt pro tools,its the mac that crashes when i try to shut it down (the mac that is). Bt when it comes bk on,it says the kernal panic is due to the mbox
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  #6  
Old 09-17-2009, 07:55 AM
AdamPT8 AdamPT8 is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

bump anybody?
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  #7  
Old 09-17-2009, 11:31 AM
sunburst79 sunburst79 is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

Quote:
Originally Posted by AdamPT8 View Post
i have pt8.01 and osx 10.5 not snow leopard,im not installing 10.6 yet. The problem isnt pro tools,its the mac that crashes when i try to shut it down (the mac that is). Bt when it comes bk on,it says the kernal panic is due to the mbox
But have you tried unplugging the MBox before you shut it down?
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  #8  
Old 09-17-2009, 12:11 PM
Obsidian Dragon Obsidian Dragon is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

This seems to have been a long running problem for many users. I don't have this problem but here is a link to a thread that talks about this.

http://duc.digidesign.com/showthread...t=kernal+panic

(I have not read it from beginning to end so I'm not sure if there is an answer in there or not). Perhaps it will provide some perspective on the issue.
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  #9  
Old 09-17-2009, 01:41 PM
The Dougfather The Dougfather is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

Apparently cs3 addressed some kernel panics.

You must not unplug the Mbox 2 before shutting down the machine, toggling audio prefs doesn't help.

A royal PIA.
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  #10  
Old 09-17-2009, 02:20 PM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Mbox2 Mini causing MacBook Pro to hang on shutdown...

8.0.1 includes the fixes included in cs3, so the only reason you should get a kernel panic is if you unplug the Mbox 2 while the computer is on, as the Dougfather said.
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