ilok detected on ilok.com but not with pro-tools software

[emergems]

Hi, i have pro-tools m-powered 8 on windows 7 32 bit. But when i try to start the soft I see a message that say : the authorization cannot be found in the ilok (my serial number).

When I go to ilok.com I can sucessufully registered my ilok key and they found it but not pro-tools so please help me.

Thank you!

[jeffro]

The iLok Client Installer allows you to manage your iLok at ilok.com.

The iLok Driver Installer allows you to use iLok enabled software. Try downloading/installing this.

http://www.ilok.com/download-ilok-software.html

[emergems]

Thank you for your fast reply. I did it but I always see the message. I have a real pro-tools with a real ilok key. How can I make it work?

Thank you

[emergems]

Hi, i did all what you said but now I understand that pro-tools detect my ilok key but : the authorization cannot be fount on it.

What does that mean ?

[jeffro]

Started an online case so we can get more (personal) info. Please check your DUC account email address.

[jeffro]

emergems responded to the case with a screenshot. It's actually asking for a DigiTranslator license, not for Pro Tools M-Powered (which launches when the DT auth window is canceled).

http://avid.custkb.com/avid/app/self...p?DocId=206445

Case closed.