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#1
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MTRX Studio Front panel lights gone out
So my front panel lights / buttons / meters have all gone dark except the power button. The unit functions correctly but sans said lighting. You think this is hardware or software fix? I have reset the unit holding the Botton via the small hole on the back near the power inlet. Nothing changed. I put a call into AVID support who said they would create a case and email me - but I have heard nothing. Will call again. But curious if anyone else has experienced this. And does anyone know if AVID offer advance replacement (unit is only 6 months old).
TIA for any thoughts!
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http://www.ainsliegrosser.com/ MacBook Pro 2019 64GB OSX 10.15.7, HDX, Sonnet Chassis, PT Ultimate 2022.9, S3, Dock, MTRX Studio |
#2
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Re: MTRX Studio Front panel lights gone out
There may just be a loose cable internally. Let me take a look to see if this is something that a user can access and reseat.
m
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#3
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Re: MTRX Studio Front panel lights gone out
Did you have a fix for this? The same thing has happened to me and the MTRX Studio is completely dead!
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[email protected] Newcomer Audio Post MacBookPro 2.3GHz i7 16GB RAM OSX 10.15.7, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... Mac M1 Studio Ultra 64GB RAM OSX 13.6, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... |
#4
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Re: MTRX Studio Front panel lights gone out
Not yet - I need a work window that will allow me to lose it for a week or so to return for repair. Theres a firmware reload you could try (see firmware download in your avid account). And the reset button on the rear. Actually this did return my unit to working order briefly. But it went out again.
Is your unit working and passing audio just the front panel lights out (DadMan sees it?) If so - when you select your unit in the DADMan device list, does it show the front panel status as 'error'? Good luck!
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http://www.ainsliegrosser.com/ MacBook Pro 2019 64GB OSX 10.15.7, HDX, Sonnet Chassis, PT Ultimate 2022.9, S3, Dock, MTRX Studio |
#5
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Re: MTRX Studio Front panel lights gone out
DADman saw it briefly and not any more. Doesn't pass audio but Dante "sees" it on the network. Strange also the unit changed IP addresses in the space of an hour with out any instructions to do so!!
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[email protected] Newcomer Audio Post MacBookPro 2.3GHz i7 16GB RAM OSX 10.15.7, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... Mac M1 Studio Ultra 64GB RAM OSX 13.6, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... |
#6
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Re: MTRX Studio Front panel lights gone out
What’s your serial number out of interest?
I’ve just RMA’d mine due to a dead channel on the DB25 outs. Wondering if it’s a batch of bad boards? Mine was 101206.
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Pro Tools 2024.3.0|Perpetual • MTRX Studio • HDX1 • Sync-X • S3 • Dock • Mac Mini 2018 - 3.2GHz i7 6-core macOS 13.6 • RAM 64GB DDR4 GPU AMD 6900XT 16GB • Monitor LG 32UL950-W |
#7
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Re: MTRX Studio Front panel lights gone out
Mine is 102204. Close!
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[email protected] Newcomer Audio Post MacBookPro 2.3GHz i7 16GB RAM OSX 10.15.7, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... Mac M1 Studio Ultra 64GB RAM OSX 13.6, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... |
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