Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-01-2012, 04:34 AM
David Johansen David Johansen is offline
Member
 
Join Date: Jan 2001
Location: fredrikstad
Posts: 11
Default Major HDX problems

Hey guys!

My name is David Johansen and I have been using protools from the first session8 system about 18 years ago.I have been running a pro recording studio in norway for about 15 years. I have always manage to have a very stable system working at all times following digidesigns recommendations for computer setup etc.

My setup is a Mac Pro Westmare 3.33ghz with 24 GB ram running OSx lion 10.7.2. HDX card and Avid I/O 888 config. No ext clock. All computer recommended configurations is followed.

I upgraded from PT HD to HDX about two month ago. Trying to upgrade from PT9 was a disaster and nothing worked at all. PT crashed the first time I launched. Clients wore waiting and I decided to do a clean install of my hole system. I installed the 10.7.2 combo update and PT 10.1.0 . and tested the system without any other third party plugs. Long story short the system continued with major bugs like suddenly delaying a couple of tracks,crashing when opening plugs and a message saying " Problem detected with audio clock. Check that your clock source and sample rate are correct"

First I thought the interface might be the problem. I changed it but the message and problems is the same.
I have updated to 10.1.1 and are experiencing many of the same issues like frequently crashes , moving track out of sync and the "Problem detected with audio clock. Check that your clock source and sample rate are correct". Just reopening the session without trashing prefs or anything usually allow me to continue recording. The message only appear when opening a session and not during.

All my plugs are approved for PT 10. All of avids recommendation for computer setup is followed. I have only installed what I need on the Mac pro like mail , pages , iTunes , toast 11 , hijack pro and printer drivers which has been a no issue in the past.

Im loosing money by the hour and Im at the break of returning the system and buying a HD native instead. restarting my computer at least 5 times an hour is really bad for business .


Please help !

David
Reply With Quote
  #2  
Old 04-01-2012, 05:04 AM
Chris Lambrechts's Avatar
Chris Lambrechts Chris Lambrechts is offline
Avid
 
Join Date: Apr 1998
Location: Belgium
Posts: 2,025
Default Re: Major HDX problems

Hi David,


That sounds like there must be something more then just software issues to me.
My system - very similar to yours - has run 12 hours a day for the last 4 or 5 days. Tracking / editing and mixing. I asked the engineer working on it last night if he had had any issues and he said none whatsoever. No crash / no slowdowns no nothing.

I would suggest to get your dealer involved and try another HD IO to start with.

Chris
__________________
Chris Lambrechts
Applications Specialist- Live Sound
Reply With Quote
  #3  
Old 04-01-2012, 06:54 AM
David Johansen David Johansen is offline
Member
 
Join Date: Jan 2001
Location: fredrikstad
Posts: 11
Default Re: Major HDX problems

Thanks mate !

My dealer directed med to Avid support to maybe get some tips. Have you tried opening old sessions and sessions from other system ? I have two Avid HD I/O 888 config and have tried them both separately . Same issues..
Reply With Quote
  #4  
Old 04-01-2012, 06:22 PM
BobbyDazzler's Avatar
BobbyDazzler BobbyDazzler is offline
Member
 
Join Date: Apr 2000
Location: Australia
Posts: 1,074
Default Re: Major HDX problems

I think you should only be spending a certain amount of time on a HDX problem before it becomes your dealer's obligation to fix it.
I expect a high level of support when buying a high end system.
__________________
HP Z2 Xeon 6 Core, Blackmagic Decklink HD Extreme 3D Win10, PT ver.. Latest
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Im having major problems!! Someone please help!!!! MJAY3 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 11 11-19-2006 12:31 PM
Major problems. the_dr38 Digidesign Hardware & Software 1 12-30-2004 03:29 PM
Major Mac problems Dopamine Pro Tools TDM Systems (Mac) 6 12-20-2003 02:33 PM
Major HD Problems....IN NEED OF HELP Mikchek 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 11 07-07-2003 01:02 AM
Dubbing Major Pix, Major Problems BigBobMXMan Pro Tools TDM Systems (Mac) 0 07-15-2001 02:43 AM


All times are GMT -7. The time now is 12:50 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com