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Old 10-03-2022, 02:08 PM
KenJ KenJ is offline
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Default Apollo DUO - "The computer was in sleep mode..."

Hi all. I use the UAD Apollo Duo Firewire as my interface for Pro Tools 11. For the first few days after set-up, no problems. Now, however, when I start up my PC, I get the following error message: "The computer was in sleep mode while a UAD Firewire device was attached. System sleep is not compatible with UAD Firewire devices. Before resuming operation, the computer must be restarted." Huh?



The first few times seeing that, I simply restarted, even though my computer hadn't been in sleep mode prior to shutting it down the previous night. I then disabled sleep mode altogether, hoping that would resolve the issue, but no luck.


Any ideas what's up with my system, or how to get past this? Like I said, rebooting is no problem, but I'd rather not have to.



Thanks much,


Ken
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Old 10-03-2022, 02:31 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Apollo DUO - "The computer was in sleep mode..."

USB sleep/power management disabled?

Sounds like an error from the UAD box/software not from Pro Tools. Why don't you ask UAD about this?
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Old 10-03-2022, 03:19 PM
KenJ KenJ is offline
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Default Re: Apollo DUO - "The computer was in sleep mode..."

Hi Daryl. It is now. Thanks! RE UAD, I didn't find any info when I searched on this issue. Also didn't find a community platform like this one, so I figured I'd ask here.


Cheers.
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Old 10-03-2022, 03:23 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Apollo DUO - "The computer was in sleep mode..."

UAD has a pretty good forum, some folks from here do spend time/moderate there. https://uadforum.com/community/index.php
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Old 10-03-2022, 03:33 PM
KenJ KenJ is offline
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Default Re: Apollo DUO - "The computer was in sleep mode..."

Ah great! Thx again!
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Old 11-13-2022, 09:03 AM
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UniversalAudio UniversalAudio is offline
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Default Re: Apollo DUO - "The computer was in sleep mode..."

Quote:
Originally Posted by KenJ View Post
Ah great! Thx again!
Also, get a ticket open with Support, they'll help.
https://u.audio/support
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