S1 knob always writing

[musiceditorjim]

Hi Eddie,
I have a case open with AVID support for this same issue.[Case : 04190462] They say my S1 is out of warranty and want me to jump through a bunch of hoops. My unit causes major panning issues wherein suddenly an entire session's tracks are panned center. Very unhelpful. So, I have retired the unit because it's too risky to have in my setup. Can you please help expedite this getting fixed? All I want is an RMA and someone who can assess the issue and fix it. I don't have time to troubleshoot it any further.
Thanks, Eddie. I was relieved to find you on this thread.
Cheers,
Jim

[EddieJones]

Originally Posted by musiceditorjim

Hi Eddie,
I have a case open with AVID support for this same issue.[Case : 04190462] They say my S1 is out of warranty and want me to jump through a bunch of hoops. My unit causes major panning issues wherein suddenly an entire session's tracks are panned center. Very unhelpful. So, I have retired the unit because it's too risky to have in my setup. Can you please help expedite this getting fixed? All I want is an RMA and someone who can assess the issue and fix it. I don't have time to troubleshoot it any further.
Thanks, Eddie. I was relieved to find you on this thread.
Cheers,
Jim

Yes, I'm working on it for you.

[cunninghamaudio]

Hi Eddie,

I’m having the same issue with my S1. I bought one of the very first ones available and it had the fader timeout issue. Avid replaced it and this one has the encoder knob issue. I pay for a support and update plan so I filed a ticket however they only gave me a repair price and not an RMA. This does not seem right to me at all since they replaced a defective unit with another defective unit. Is this something you could look into as well?

Avid case number: 04190535


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[EddieJones]

Will do....

[musiceditorjim]

Originally Posted by EddieJones

Yes, I'm working on it for you.

Hi Eddie, I am just following up re: my s1. I have not heard anything from Avid support. I would love to get this taken care of.
Thanks,
Jim

[mik]

Originally Posted by EddieJones

Please keep me posted on this and if you don't get sorted in a week or so.

Hi,
Just to let you informed about our case. We finally had all our 3 faulty S1s exchanged. Two of them were out of the one year warranty.

We know hope that the problem won't occur in a few monthes
So far so good. fingers crossed.

We have been listened by Avid for that problem and that's nice !
Special thanks to Eddie.

[cunninghamaudio]

Originally Posted by EddieJones

Will do....

HI Eddie,
Thanks for your help! A replacement S1 was just delivered to me.

[cunninghamaudio]

Hi Eddie,
The replacement S1 they just sent was clearly a refurbished one and it keeps dropping off the network when I switch sessions. I have to pull the power cord out and plug it back in after a few seconds to get it to come back on. The power switch doesn't do anything after it drops off. I replied to Avid support and asked them to please just send me a new unit but I have not gotten any response yet.

This is the 3rd unit I've gotten that has had major issues. I bought it right when it was released and it had the fader time out issue, then they sent me one with the knob issue, now this one won't stay connected. I bought a second unit in March and that one has worked flawlessly. Can they just send me a new one instead of a refurb? I'm in the middle of mixing 5 different series and this is becoming a real headache.

Thanks again for your help.

Case #04190535

[EddieJones]

I'm sorry about this, I will ask support to prioritize it.

[MCorbin]

@Cunninghamaudio I'll get your case sorted today...

m