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  #1  
Old 02-17-2021, 03:57 PM
inti productions inti productions is offline
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Default Mac Pro 2019 running ProTools Ultimate, won't go to sleep.

I have a Mac Pro 2019 running with Catalina. Also Protools Ultimate 2020.12.0 is installed. When I put the computer to sleep the screen goes off, however the computer won’t sleep, the fans keep on running 24/7
Mac support just told me "This appears to be related to Digidesign. They are suggesting uninstalling the software or working with the developer to figure out if there is a setting that can be changed.”
Anybody experiencing the same problem? Thanks!
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  #2  
Old 02-17-2021, 04:19 PM
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Ben Jenssen Ben Jenssen is offline
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Default Re: Mac Pro 2019 running ProTools Ultimate, won't go to sleep.

Welcome.
Is Pro Tools running?
What does Activity monitor tell you about cpu activity?
Are fans noise a problem? If not then you might consider just sleeping the monitors and not the mac, like many of us do. Sleep has been known to make troubles with PT.
Check out optimization and other recommendations here:
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  #3  
Old 02-17-2021, 04:20 PM
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Default Re: Mac Pro 2019 running ProTools Ultimate, won't go to sleep.

Hi, welcome to the community.

PT does not suppoirt sleeping. You need to either disconnect hardware or shut down computer.
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  #4  
Old 02-17-2021, 04:53 PM
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Default Re: Mac Pro 2019 running ProTools Ultimate, won't go to sleep.

Yeah ALL sleep and power saving settings should NEVER be used with PT or any other DAW. Just don’t put the comp to sleep. Turn off the computer every time.
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  #5  
Old 02-17-2021, 09:27 PM
_JJ_ _JJ_ is offline
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Default Re: Mac Pro 2019 running ProTools Ultimate, won't go to sleep.

As suggested, save and quit ProTools before putting your machine asleep. And if you haven't already, maybe uninstall Link which is a system and net hog.
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  #6  
Old 02-18-2021, 04:57 AM
musicman691 musicman691 is offline
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Default Re: Mac Pro 2019 running ProTools Ultimate, won't go to sleep.

Quote:
Originally Posted by inti productions View Post
I have a Mac Pro 2019 running with Catalina. Also Protools Ultimate 2020.12.0 is installed. When I put the computer to sleep the screen goes off, however the computer won’t sleep, the fans keep on running 24/7
Mac support just told me "This appears to be related to Digidesign. They are suggesting uninstalling the software or working with the developer to figure out if there is a setting that can be changed.”
Anybody experiencing the same problem? Thanks!
Never let a computer running PT to sleep.
Your support message makes no sense. Digidesign as an entity hasn't existed for ages. Working with which developer? Avid knows there's no setting to change to make sleep mode on a computer work.
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  #7  
Old 02-28-2021, 12:00 PM
inti productions inti productions is offline
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Default Re: Mac Pro 2019 running ProTools Ultimate-HDX Card, won't go to sleep.

Thanks to all for your reply. I'm new to this forum. I omitted important information about the problem on my first post. I posted this following update, but I can't find it anymore. So here it is again:

Since I installed my ProTools HDX card running PT Ultimate, my Mac Pro 2019 won't go to sleep. The screen goes to sleep, however, the computer fans keep on going.
After many tests, Apple Support suggested the HDX card may be the problem.
With ProTools support we created a partition with a new OS. I removed the card, put the computer to sleep and it worked, the computer went to sleep, no fans running.
My case has been escalated to the engineering department. They are trying to re create the problem. Haven't heard from them yet.
I should mention that I have been using this HDX card for many year in my old Mac Pro 2012 with no problems. Is the HDX defective?
Is anybody else having a similar issue?
Thanks!!!
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  #8  
Old 02-28-2021, 12:11 PM
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Default Re: Mac Pro 2019 running ProTools Ultimate, won't go to sleep.

Quote:
Originally Posted by JFreak View Post
PT does not suppoirt sleeping.
Do I need to say this third time?
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  #9  
Old 02-28-2021, 12:19 PM
musicman691 musicman691 is offline
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Default Re: Mac Pro 2019 running ProTools Ultimate-HDX Card, won't go to sleep.

Quote:
Originally Posted by inti productions View Post
Thanks to all for your reply. I'm new to this forum. I omitted important information about the problem on my first post. I posted this following update, but I can't find it anymore. So here it is again:

Since I installed my ProTools HDX card running PT Ultimate, my Mac Pro 2019 won't go to sleep. The screen goes to sleep, however, the computer fans keep on going.
After many tests, Apple Support suggested the HDX card may be the problem.
With ProTools support we created a partition with a new OS. I removed the card, put the computer to sleep and it worked, the computer went to sleep, no fans running.
My case has been escalated to the engineering department. They are trying to re create the problem. Haven't heard from them yet.
I should mention that I have been using this HDX card for many year in my old Mac Pro 2012 with no problems. Is the HDX defective?
Is anybody else having a similar issue?
Thanks!!!
What part of PT does NOT support computer sleeping? They can't re-create the problem because it's NOT a problem. The HDX card is not defective.
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iMac dead & retired as of 11/4/17

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  #10  
Old 02-28-2021, 01:14 PM
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JFreak JFreak is offline
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Default Re: Mac Pro 2019 running ProTools Ultimate, won't go to sleep.

This is nothing new

https://avid.secure.force.com/pkb/ar...eadme/en328011
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