PlayCell is just an empty black window [XUJAM-190]

[elbear98]

Originally Posted by tonyw7

Has anyone encountered a problem with playcell?
I installed PT latest update along with the both downloads of playcell via avid link.

When I insert playcell I get an empty black window.
All my other virtual instruments work fine after this update.



Mac pro 2013
Monterey latest update.

Same but with mine's it's all the Avid instruments.

[StanleyPat]

I have the same problem: I found this: https://avid.secure.force.com/pkb/ar...-Release-Notes

I tried what they suggested:
- Delete the ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder
- Launch PT and insert PlayCell, close
- Reinstall Palette Series

PlayCell works - BUT I cannot reload the Palette :-( MyAvid says I've already downloaded it.

[Ben Jenssen]

Originally Posted by StanleyPat

I have the same problem: I found this: https://www.pro-tools-expert.com/pro...023-3-released > see article quite at the bottom.

I tried what they suggested:
- Delete the ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder
- Launch PT and insert PlayCell, close
- Reinstall Palette Series

PlayCell works - BUT I cannot reload the Palette :-( MyAvid says I've already downloaded it.

Same workaround mentioned earlier in the thread. Worked for me. And I re-downloaded the Palette installer from Avid/Myproducts/Protools/downloads just fine.

[jeffro]

This issue with the workaround was included in our release notes. You can download the installer from my.avid.com/products > Pro Tools > VIEW... and run that again.

[Rhythmitist]

Don't know what I'm missing here, but I haven't been able to get any of the "cell" instruments to show anything other than a black window. I've tried re-downloading all 3 instruments from My Avid account. I'm not getting a ~/Users/XXX/Documents/Pro Tools/Plug-In Settings/PlayCell folder installed, otherwise, I would try the "workaround" specified in the release notes (Released March 24, 2023). The new release notes (Released March 30, 2023) led me to believe that the bug was fixed, but when the issue remained, I tried the re-download/re-install process. Still to no avail.

Avid guys...What am I missing?

Thanks!