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Old 03-09-2023, 10:51 AM
Gabboh Gabboh is offline
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Join Date: Aug 2016
Location: Italy
Posts: 12
Default Double Subscription as an ERROR after checkout!

Hello,
I need to solve this fast, so I opened a case on support but I also hope you can help me here as well.

I helped my students to buy pro tools studio monthly subscriptions, but Avid's webstore was lagging and as a result the system as processed two payments for the same account, resulting in two pro tools subscriptions for the same account.

That wouldn't be a problem if it was possible to run these two licenses on two pcs simultaneously on ilok cloud sessions, but as we tried that, pro tools only allows one cloud session at a time, making the second subscription completely useless! It asks you to close one for the other.

Is there something I am missing? Why would one want to have 2 subscriptions if you can't use them on two machines?! Can I transfer the second subscription to another account?

looking forward to any help,
thank you!
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