|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Complete Production Toolkit license surrender issue
Hello everybody,
I recently bought the Pro Tools 11 box, with the iLok 2. I tried to install it but I got the following message from the iLok License Manager: One or more licenses to surrender cannot be found in your account. According to that, I thought this was an issue related to iLok, so I contacted them. Here's what they replyed: "This bundle requires the surrender of a Complete Production Toolkit license. You do not have this license in your account. You will want to contact Avid as they are the only ones who can change their surrender terms" I believe I should only have a single license for the Pro Tools 11, and not the complete bundle, that includes licenses for Pro Tools 10, 10 HD, 11 and 11 HD as a locked group. The iLok license manager don't let me unlock the group or activate just the Pro Tools 11 license. Does anybody has the same issue with the surrender of the Pro Tools 11 license? Would you please help me out? I'll be more than glad to have this inconvenient resolved as soon as possible as I need to get the software running at the studio. Thank you very much! Camilo Quintero |
#2
|
||||
|
||||
Re: Complete Production Toolkit license surrender issue
What "box" did you EXACTLY buy ?
What was your PT version before you bought that one ? Do you own the CPTK ? Did you maybe buy the "Pro Tools HD 11 Exchange from Pro Tools 9/10 Bundle +CPTK" ?
__________________
PT 11.3.2 HD , RME Fireface 800 , Genelec 5.1 , Win7 64bit Professional , i7 3930 Hexcore , 48GB Ram , SSD System + SSD PT Session/Audio + SSD Video (all Samsung 840 Evo) + Spinner 1TB Data , 2x Radeon HD 5450 \\ SD 633 Femto MKH8060 MKH8070 MKH30/MKH40 DPA4060 |
#3
|
||||
|
||||
Re: Complete Production Toolkit license surrender issue
I also suspect you bought the 11HD upgrade, which requires either 10HD or CPTK2. BTW, all the 11 iLok licenses include 10 as well(so you can work with current RTAS plugins).
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#4
|
|||
|
|||
Re: Complete Production Toolkit license surrender issue
That's what it sounds like.
__________________
Scott Formerly Hobo Wan Kenobi Core 2 Specs Page ASUS P6T6 Revolution | i7 930 | 12GB OCZ DDR3 1600 7-7-7-20 | PTLE 10 | CPTK | 003 | Presonus D8 | 11Rack | Alesis AI3 | Presonus HP60 | Mercury + Studio Classics | Sound Toys | MasseyPack | Axiom61 | MAudio Keystation Pro 88 |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
FS: complete production toolkit 1 license | kaioflex | Buy & Sell | 0 | 10-13-2013 02:42 AM |
WANTED: Complete Production Toolkit License | TrentWilliams | Buy & Sell | 4 | 10-06-2013 01:09 PM |
FS Complete Production Toolkit license | audioocean | Buy & Sell | 1 | 10-05-2013 09:24 PM |
FS: Complete Production Toolkit License | Ray JB | Buy & Sell | 0 | 08-05-2013 04:37 PM |
FS: Complete Production Toolkit-License | Meads | Buy & Sell | 4 | 05-27-2012 01:56 PM |