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  #1  
Old 01-24-2024, 08:34 AM
ncarterette ncarterette is offline
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Join Date: Jan 2024
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Default Paid for ebook never arrived

Maybe the wrong place but I paid for Pro Tools 101 ebook on Acids Website, have the receipt through PayPal, but it never showed up in order history or products not yet downloaded in my Avid account. Chat bot would not connect me to a rep. No other recourse. Any advice
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  #2  
Old 01-25-2024, 06:47 AM
marianna's Avatar
marianna marianna is offline
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Default Re: Paid for ebook never arrived

Quote:
Originally Posted by ncarterette View Post
Maybe the wrong place but I paid for Pro Tools 101 ebook on Acids Website, have the receipt through PayPal, but it never showed up in order history or products not yet downloaded in my Avid account. Chat bot would not connect me to a rep. No other recourse. Any advice
Hello there ncarterette. Nice to see you online.

I checked your MyAvid account at account.avid.com and the Pro Tools 101: Pro Tools Fundamentals I 2020/21 ebook is listed there.

Log in at account.avid.com using your email address and password you created. Then select My Account > View My Products > Pro Tools 101: Pro Tools Fundamentals I 2020/21 ebook

There will be a URL listed you want to open in a browser and you can also select VIEW Software Download Links & Product Details to get the Download and activation instructions.

Hope that helps but if still stuck, email me directly at [email protected]

Marianna
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  #3  
Old 01-27-2024, 09:31 PM
bryaw bryaw is offline
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Join Date: Jan 2024
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Default Re: Paid for ebook never arrived

Quote:
Originally Posted by marianna View Post
Hello there ncarterette. Nice to see you online.

I checked your MyAvid account at account.avid.com and the Pro Tools 101: Pro Tools Fundamentals I 2020/21 ebook is listed there.

Log in at account.avid.com using your email address and password you created. Then select My Account > View My Products > Pro Tools 101: Pro Tools Fundamentals I 2020/21 ebook

There will be a URL listed you want to open in a browser and you can also select VIEW Software Download Links & Product Details to get the Download and activation instructions.

Hope that helps but if still stuck, email me directly at [email protected]

Marianna
Thanks!
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