|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
an error occurred while reading the document
Hi everyone, this is my first time posting a thread, and I really need some help.
I have been using Pro Tools 2020.11 on my MacBook Pro 16G, 2.7 GHz Intel Core i7, and its been working perfectly fine. Now, when I click on the icon, the loading window remains on "Initializing Database" and tab reads, "an error occurred while reading the documents". Please, any advice will help Thanks, Daniel |
#2
|
|||
|
|||
Re: an error occurred while reading the document
Daniel,
I have a similar problem and cannot find an answer here. I see that no one has responded to your query either. I'm not very impressed with this forum. Sorry I can't help. YouTube was no help either. Basically, I have lost an entire project in the cloud. Pro Tools IMHO is pretty unreliable. David |
#3
|
|||
|
|||
Re: an error occurred while reading the document
Did you find a work round for this? I have the same message when trying to launch PT Ultimate
|
#4
|
||||
|
||||
Re: an error occurred while reading the document
Hi all, welcome to the community.
First double check your system (OS/PT) is supported, then take a look at the Help Us Help You page linked to the forum header. Thank you.
__________________
Janne What we do in life, echoes in eternity. |
#5
|
|||
|
|||
Re: an error occurred while reading the document
Having the same issue getting "error occurred while reading the document", hangs , then quits
think it has to do with drive space I had a video editor running in background, wrote some huge cache files I have plenty of drive space now have tried trashing prefs, zapped pram, installed update PT2020.9.1 on Catalina kinda stuck here, any ideas? |
#6
|
|||
|
|||
Re: an error occurred while reading the document
I had to re install Catalina and PT . I tried reinstalling just PT before the Mac was wiped but it wouldn’t work. The only thing I found that could have stopped the re install of PT working was the protools folder in documents, I only realised this when I installed PT on the newly cleaned Mac. It’s a shame Avid can’t give an uninstall tool. Perhaps trash the protools folder and then re install PT , see if that works. Otherwise it’s wipe the Mac
|
#7
|
|||
|
|||
Re: an error occurred while reading the document
I had plenty of drive space available when the problem occurred, no idea what caused it
|
#8
|
||||
|
||||
Re: an error occurred while reading the document
It is amazing how many random errors go away simply by clean installing OS to an empty storage WITHOUT using any automated migration tool such as Migration Assassin or Time Machine. Copy everything manually, install everything from latest version installers (not copy from previous system) and there you are.
__________________
Janne What we do in life, echoes in eternity. |
#9
|
|||
|
|||
Re: an error occurred while reading the document
Has anyone figured out a fix? Can't use Pro Tools at all and avid support isn't getting back to me
|
#10
|
|||
|
|||
Re: an error occurred while reading the document
The only fix I found was to re install the OS on the Mac. You might want to try and ditch the protools folder in Documents, bin PT from applications, empty the trash and then re install PT. If that fails then its a case of re installing the OS. Avid suggested "fixing disk permissions" that didnt work but worth a go first
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Transfer of Ownership Fail - Error: Error occurred while loading a Visualforce page | Chevron | Licensing & Accounts | 10 | 12-19-2019 12:35 PM |
New Session Document Error (-43) | AlClemist | Pro Tools 12 | 0 | 02-21-2016 06:29 PM |
Could not create a new document because Access violation occurred, unable to read loc | Mark Frith | Pro Tools 11 | 6 | 03-26-2015 11:42 PM |
Can't open sessions, error reading document??? | SuicideCity | Pro Tools TDM Systems (Mac) | 0 | 11-20-2006 07:40 PM |
please!! errors occur when reading document?!? | thickcricket | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) | 3 | 04-12-2004 05:05 PM |