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Old 11-02-2017, 06:37 PM
ryanmumby ryanmumby is offline
Join Date: Nov 2017
Location: Toronto, Canada
Posts: 1
Default "Error trying to create lost iLok case."

As if losing my iLok and having to pay $40 to Avid just to talk to me wasn't enough to ruin my day/week.

Anyone else run into this issue when trying to submit your case to get your license back? I'm afraid if I try calling it'll use up my ASC and I won't have one for the actual lost ilok case, and have to fork over another $40.
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Old 11-02-2017, 06:46 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: "Error trying to create lost iLok case."

Welcome to the community.

Sorry to hear you are having trouble starting a case in addition to losing your iLok. Please make sure your community email address matches your my.avid.com account and look for a case notice email in a bit.
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Old 11-04-2017, 04:58 AM
TDB TDB is offline
Join Date: Oct 2017
Location: Belgium
Posts: 4
Default Re: "Error trying to create lost iLok case."


I get this notification too.
Tried two different browsers, but that didn't solve it.

My e-mailaddress matches the one from my account.

Any help / tips? Tia
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