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Old 08-29-2011, 03:15 PM
Carlos Corral Carlos Corral is offline
Join Date: Aug 2011
Location: El Paso, TX
Posts: 9
Angry Where do I file a complaint with AVID?

My Mbox Mini 3 hardware died again (2nd one in 2 months). The first one I was able to return and get a new one after wasting my AVID suppose Code. I got a new ASC but that one doesn't seem to work anymore.

Their phone support is worst than my health insurance company.

I have a dead Mbox 3 Mini which Guitar Center won't let me return because I didn't know they offered an extended warranty and now I'm up [bleep][bleep][bleep][bleep]s creek with no paddle.

Can anyone here help me?
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Old 08-29-2011, 03:37 PM
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AvidCS AvidCS is offline
Join Date: Apr 1998
Posts: 1,156
Default Re: Where do I file a complaint with AVID?

You don't need a support code to call in for an RA. Just call the support number and select the Return Authorization line.
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