Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > macOS

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 02-17-2012, 11:13 AM
newstrings newstrings is offline
Member
 
Join Date: Oct 2008
Posts: 4
Default iLok won't surrender PT 9 license

Greetings,

I've upgraded to PT 10 from PT9 and installed the software. PT 9 license still on the iLok. When I try to download the license for 10, the iLok site tells me I must surrender the license for 9. Fine. But I get an error message from the site saying : 1 licenses required for surrender appear to be missing..etc.

I have syncronized the iLoks (I have two) and PT 9 is still sitting there, the website recognizes that. Yet I cannot authorize 10.

I have sent two service requests to iLok and have not heard back. I need to be up and running this weekend and really wanted to try out PT 10.

Any thoughts?

Thanks!
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
iLok License Surrender Issues Bruce Paine Technical Alerts 1 06-22-2013 08:29 PM
ilok - Cannot download license: Pro Tools 10+9 Bundle requires surrender of license soukotta Pro Tools 10 10 09-25-2012 07:22 AM
ILOK License Surrender wants WRONG License radioguru Pro Tools TDM Systems (Mac) 4 01-22-2012 08:19 PM
Structure 1.1 Surrender License on iLok srt2cmt2 macOS 1 01-06-2012 08:56 AM
ilok surrender license issue RichrdC Pro Tools M-Powered (Win) 4 04-27-2011 09:52 AM


All times are GMT -7. The time now is 08:03 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com