|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
#1
|
|||
|
|||
My iLok account id not recognized
I just purchased the upgrade from Protools10 to 11 in the Avid store , and when I followed the link to download my product and fill out my ilok com id, I got the error "There are no qualifying upgrade products on this iLok account. Please try another iLok account." - This is so wrong! I have always used this account id, and in the iLok Manager, all my Avid software (Protools 7-10, Structure etc. etc.) have all been registered and licensed using this account. Did anybody else experience this? I have contacted support at Avid and iLok.com, but I guess they both will have tons of support requests when they get back to work on Monday...
|
#2
|
||||
|
||||
Re: My iLok account id not recognized
I don't see a case nr under your name but there are multiple accts. Can you send me (pm) the avid case nr please as well as the ilok support ticket ?
thanks Chris
__________________
Chris Lambrechts Applications Specialist- Live Sound |
#3
|
|||
|
|||
Re: My iLok account id not recognized
I'm getting an infinite loop with filling out my iLok account, filling out registration and back again at filling out my iLok account. It sometimes throw an error that says my iLok account doesn't exists... Can not start the download at this point... Ridiculous!
|
#4
|
|||
|
|||
Re: My iLok account id not recognized
Quote:
Ditto |
#5
|
|||
|
|||
Re: My iLok account id not recognized
Chris, I sent you a message with info (by clicking on your name here).
|
#6
|
|||
|
|||
Re: My iLok account id not recognized
__________________
X Note that all opinions, observations, whatever, in this post are mine, unless I'm being mean or am wrong, in which case it's somebody else's fault. I do not work for Avid (their loss)...my only relationship with Avid is that of a customer (when I'm not too poor to buy stuff, like now)...and that hot administrative assistant...that's more of a "thing" than a "relationship" (that should keep them guessing for a while...) Just rockin'...what more is there? Bill in Pittsburgh |
#7
|
|||
|
|||
Re: My iLok account id not recognized
Quote:
|
#8
|
|||
|
|||
Re: My iLok account id not recognized
Quote:
|
#9
|
|||
|
|||
Re: My iLok account id not recognized
I think this is a communication problem between Avid and iLok. I tried to get the 11HD demo but when i entered my iLok ID it said iLok ID not recognised or words to that effect. I definitely 100% entered the correct user ID. Luckily I have a second ilok user account so I used that instead.
__________________
Mac Pro 2 x 2.8GHz Quad OSX 10.10.5, PTHD 12.4.0 |
#10
|
||||
|
||||
Re: My iLok account id not recognized
I downloaded the PTHD 11 demo just fine with the same ID and account info, the actual upgrade, with the same info has, shall we say.... issues.
__________________
Neotech Concepts http://www.imdb.com/name/nm0235036/ ! sonic gymnastics for the illusionary arts ! 2022 Mac Studio Max 64GB / 1TB, macOSX 13.6.6, 2019 i9 MacBook Pro (15,3), macOSX 14.4.1, PT Ulti 2024.3.0, DAR 5.1, MDA Creator1.5, Rx10 Advanced, Ozone 10 Advanced, Kontakt 7, Soundminer v6.1Pro, Spanner 4, PaulXStretch, EuControl 2023.11.0, Avid Control 2023.11.0, Avid S1, iPad Pros 12.9" gen 3 & gen 4, Apollo 8 Duo, UAD-2 Satellite Quad, Glyph 2TB tb3 NVMe SSD, x2 Glyph 2TB SSDs, x1 Glyph 4TB SSD, OWC tb3 Dock, OWC Thunderbay 8 62TB |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Cannot remove my iLok from an account with iLok License Manager | roberts | macOS | 6 | 06-10-2013 02:28 PM |
New iLok from Digital Village is already registered to another iLok.com account!? | Vytis | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 5 | 02-06-2009 01:09 AM |
can I re-register older ilok into new ilok account? | drguitar | Pro Tools TDM Systems (Mac) | 3 | 10-18-2008 11:04 AM |
iLok License not found (TL) - visible on iLok.com account | LiamSlack | 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) | 2 | 03-17-2008 11:02 AM |
Registering Mpowered ILOK to ilok account? | Matt Whritenour | Pro Tools M-Powered (Win) | 1 | 03-22-2006 07:17 PM |