003 Factory Bank Change Bug

[Mike Borok]

My PTLE 7.3.1 003 (Factory) system exhibits the following buggy behavior when I press the 003 arrow keys, with Bank enabled (startup default mode) - i.e. when I attempt to change to the next bank of tracks via the control surface:

- the 003 does change to the next bank, i.e. the faders move and the LED display changes
- the mix window display changes so it is no longer showing the same position
- I can't use the online scroll control to move back to my position
- when typing a track name, it starts inserting each new letter to the LEFT of the previously typed letter
- If I drop down the File menu, it is flashing
- If I select Close Session, the focus cycles among the three buttons; i.e. each button flashes in turn forever
- If I press the 003 Nudge or Zoom buttons or the press the arrow key again, this behavior stops

In other words, the system acts as if the arrow button or the tab key is held down or stuck. However, this does not appear the be the case physically. This is a new computer/003, and it behaved like this out of the box.

Has anyone seen this, or have any idea what might be causing my problem?

Thanks.

Mike

Sandra info:

System
Host Name : PCAL-USER
User : User
Workgroup : MSHOME

Processor
Model : Intel(R) Core(TM)2 CPU 6320 @ 1.86GHz
Speed : 1.87GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Internal Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way set, 64 byte line size
L2 On-board Cache : 1x 4MB, ECC, Synchronous, ATC, 16-way set, 64 byte line size, 2 threads sharing

System
System : Gigabyte Technology Co., Ltd. G33M-S2H
Mainboard : Gigabyte Technology Co., Ltd. G33M-S2H
Bus(es) : PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 1 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Award Software International, Inc. 255.255
Total Memory : 2GB DDR2-SDRAM

Chipset 1
Model : Giga-Byte Technology (Bearlake) Processor to I/O Controller
Front Side Bus Speed : 4x 267MHz (1068MHz data rate)
Total Memory : 1GB DDR2-SDRAM
Shared Memory : 8MB

Video System
Monitor/Panel : ViewSonic VA2026w
Monitor/Panel : ViewSonic VA2026w
Monitor/Panel : ViewSonic VA2026w
Adapter : Intel(R) G33/G31 Express Chipset Family
Adapter : Intel(R) G33/G31 Express Chipset Family

Physical Storage Devices
Hitachi HDS721680PLA380 (ATA) : 75GB (C:)
Hitachi HDT725032VLA360 (ATA) : 298GB (D:)
Optiarc DVD RW AD-7190A (ATAPI) : 465MB (E:)

Logical Storage Devices
Audio (D:) : 298GB (285GB, 96% Free Space) (NTFS) @ Hitachi HDT725032VLA360 (ATA)
Programs (C:) : 75GB (68GB, 92% Free Space) (NTFS) @ Hitachi HDS721680PLA380 (ATA)
Audio CD (E:) : 0 byte(s) (CDFS) @ Optiarc DVD RW AD-7190A (ATAPI)

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2934
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2935
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2936
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2937
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2938
USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2939
USB Controller/Hub : Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
USB Controller/Hub : Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : PS/2 Compatible Mouse

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP (2002) Home 5.01.2600 (Service Pack 2)
Platform Compliance : Win32 x86

Network Services
Adapter : Realtek RTL8169/8110 Family Gigabit Ethernet NIC

[tamasdragon]

I would rather call it a system specific issue, because for example mine is working fine. Tried to repro the thing, but cannot.
Tamas Dragon

[Mike Borok]

Digi tech support says that this was fixed in cs4; I'll test this out later:


Fixed: Pressing The Right-Arrow Button On 003 Can Scroll The Selector To The Session Start Position (Item #90718)

This would occur in Nudge or Bank mode

Pressing the left-arrow button would cause normal behavior to resume

[Mike Borok]

Yes - I applied cs5, and that fixed this and all associated problems.