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  #1  
Old 04-12-2021, 11:25 AM
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brianjanthony brianjanthony is offline
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Location: PA USA
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Default Plugins disappeared after renewing

So I recently renewed my Ultimate perpetual for the year and a license for regular Pro tools for my house machine. End of March.

Yesterday, Had a guy travel 1000 miles to finish a mix in person. Something we've been working on daily for almost a year with no issues. I'd been working on it daily in April.

We load sessions up. Pro Limiter, Reel Tape delay, and a few others have no activations found. After much hemming and hawing, I had to download demos just so we could review the tunes. Do I have to buy these extra now? Or did I do something wrong when I re-upped.

So damn frustrating. NOTHING changed and it all worked fine day before yesterday.

2019.6 on HDX and Cheesegrater.
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Brian
www.brianjanthony.com
MacPro 6 core 3.46 Cheese Grater
HDX and HD NATIVE
48 gig Ram
PT 2019. Something
Sierra
192 IO and 96 IO

TDM user way back. PT user since 98.
I'm either working, sick, or both.
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  #2  
Old 04-12-2021, 01:17 PM
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Top Jimmy Top Jimmy is offline
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Default Re: Plugins disappeared after renewing

It sounds like the complete plugin bundle license needs to be refreshed. You can do this in the iLok license manager. The plugin bundle is a subscription license that needs to ne refreshed every time you renew.
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Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8

Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre

Presonus Faderport, Pro Tools | Control
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  #3  
Old 04-12-2021, 01:33 PM
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brianjanthony brianjanthony is offline
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Default Re: Plugins disappeared after renewing

thanks!

I did find It on ilok LKicense manager. It says "currently valid thru 03/31/21"

Considering I have 2 licenses for It, and both were reupped on 3/31/21 and it reflects that in my avid account, I don't know why this is happening. it worked as of April 1-10
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Brian
www.brianjanthony.com
MacPro 6 core 3.46 Cheese Grater
HDX and HD NATIVE
48 gig Ram
PT 2019. Something
Sierra
192 IO and 96 IO

TDM user way back. PT user since 98.
I'm either working, sick, or both.
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  #4  
Old 04-13-2021, 05:19 AM
FunkzzaJ FunkzzaJ is offline
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Default Re: Plugins disappeared after renewing

Happened to me. Plug bundle expired. Avid shouted out and gave me a grace period. Approx two weeks.

Perhaps that's why it worked for you early April

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  #5  
Old 04-13-2021, 12:50 PM
Mookuk Mookuk is offline
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Join Date: Dec 2016
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Default Re: Plugins disappeared after renewing

Had the same problem with Falcon. iLok shows expiry date as 31/03/2021 and a refresh date as 29/03/2021 with subscription as 1 year. So it looks like I could use it for only 3!!days. Really?

Using Pro Tools 2021.3.1
UVI FaconAvid 2.14

Both downloaded from my Avid account
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