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  #1  
Old 11-03-2009, 09:47 AM
Wlffer Wlffer is offline
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Thumbs down Unable to locate hardware at startup

I recently bought a new laptop and ordered a Mbox 2 from germany (I live in Sweden) just to record some music but I can't get it to work!
At first my computer couldn't even read the installation CD for Protools 8LE, it crashed every time! After a lot of reading on the internet I got past the problem with help from a friend and Daemontools.
FINALY it worked. But when I'm launching Pro tools I just get the message:

"Unable to locate Digidesign hardware. Make sure your hardware is connected
and turned on. Click "OK" when the hardware is ready."

even though my mbox is connected and the lights are on and everything looks fine.

I'm really starting to regret that I purchased a mbox and not something from another company.
There seems to be A LOT of problems with pro tools if you judge by what you read on the internet.

Please help!

I don't have IE8 installed.
I'll post a Sandra report as soon as it's finished, it's been on 8% for 15min now
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  #2  
Old 11-03-2009, 10:29 AM
promixr promixr is offline
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Default Re: Unable to locate hardware at startup

When you say 'a lot of problems,' keep in mind that:

a) every software (including Miicrosoft's OS) has 'problems...'

b) postings on the internet are usually *only* about problems... you very rarely see posts from people who are not having problems...

You need to post a little more about your system for you to get any help here though...
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Last edited by promixr; 11-03-2009 at 10:30 AM. Reason: spelling
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  #3  
Old 11-03-2009, 10:38 AM
Wlffer Wlffer is offline
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Default Re: Unable to locate hardware at startup

Thanks for the reply.
You're right about the problems. I just wan't it to work properly from the beginning, it's pretty annoying not even beeing able to start the program.

Here's the information:


"Computer
Model : Toshiba Satellite L350D
Workgroup : WORKGROUP
Host Name : Niklas-dator
User : Niklas

Processor
Model : AMD Athlon(tm) X2 Dual-Core QL-64
Speed : 2GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size
L2 On-board Cache : 2x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size

Computer
Mainboard : Toshiba Portable PC
BIOS : Insyde Corp. 1.60 06/04/2009
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.5GB DIMM Registered DDR2

Chipset
Model : Toshiba RS780 Host Bridge
Front Side Bus Speed : 2x 1.3GHz (2.6GHz)
Shared Memory : 256MB
Memory Bus Speed : 2x 72MHz (144MHz)

Chipset
Model : AMD F11h Athlon 64/Turion/Sempron HT Hub
Front Side Bus Speed : 2x 1.3GHz (2.6GHz)
Total Memory : 4GB DIMM Registered DDR2
Memory Bus Speed : 2x 240MHz (480MHz)

Memory Module(s)
Memory Module : Hynix (Hyundai) HYMP125S64CP8-S6 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Hynix (Hyundai) HYMP125S64CP8-S6 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : ATI Radeon 3100 Graphics (SM4.0, 256MB, PCI)

Storage Devices
Hitachi HTS543232L9SA00 (320GB, SATA150, 2.5", 5400rpm, NCQ, 7MB Cache) : 298GB (C:) (E:)
TSSTcorp CDDVDW TS-L633A (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)
ETAD AJ0LIFS (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (D:)

Logical Storage Devices
WinRE : 1GB (NTFS)
Vista (C:) : 149GB (NTFS) @ Hitachi HTS543232L9SA00 (320GB, SATA150, 2.5", 5400rpm, NCQ, 7MB Cache)
Data (E:) : 148GB (NTFS) @ Hitachi HTS543232L9SA00 (320GB, SATA150, 2.5", 5400rpm, NCQ, 7MB Cache)
Optical Drive (F:) : N/A @ TSSTcorp CDDVDW TS-L633A (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (D:) : N/A @ ETAD AJ0LIFS (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)

Peripherals
LPC Hub Controller 1 : Toshiba IXP SB600 SMBUS Controller
LPC Hub Controller 2 : Toshiba SB700 LPC host controller
LPC Legacy Controller 1 : T0 FC-11h
Audio Device : Toshiba IXP SB600 High Definition Audio Controller
Audio Codec : Realtek Semiconductor 0268h
Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem
Serial Port(s) : 1
Disk Controller : Toshiba SB700 SATA Controller [AHCI mode]
Disk Controller : Toshiba SB700 IDE
USB Controller 1 : Toshiba SB700 USB OHCI0 Controller
USB Controller 2 : Toshiba SB700 USB OHCI1 Controller
USB Controller 3 : Toshiba SB700 USB EHCI Controller
USB Controller 4 : Toshiba SB700 USB OHCI0 Controller
USB Controller 5 : Toshiba SB700 USB OHCI1 Controller
USB Controller 6 : Toshiba SB700 USB EHCI Controller
SMBus/i2c Controller 1 : ATI SB600 SMBus
SMBus/i2c Controller 2 : ATI AFS SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services
Network Adapter : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Wireless Adapter 1 : Atheros AR5007EG Wireless Network Adapter (802.11g (ERP), 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6002 (Service Pack 2)
Platform Compliance : x86

Windows Experience Index
Current System : 3.6"
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  #4  
Old 11-03-2009, 11:12 AM
promixr promixr is offline
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Default Re: Unable to locate hardware at startup

I think Vista Home might be the culprit- here is Digidesign's page on supported configurations for Vista, laptops, and USB audio interfaces:

http://www.digidesign.com/index.cfm?...4&itemid=36860

Here are the guidelines for PT 8.0 and Vista:

http://www.digidesign.com/index.cfm?...4&itemid=36858

Your version of Vista Home is Service Pack 2- you may have better luck with Service Pack 3. But your laptop in general is not a tested/supported configuration. You should have consulted this user group *before* you bought your laptop, or consulted the Digidesign dealership, or consulted Digidesign.com. Digidesign has very strict compatibility requirements for their hardware and software and these requirements directly impact stability and performance. You may eventually get things to work on your laptop, especially if you upgrade to SP3, but you may not end up with an optimal experience.
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  #5  
Old 11-03-2009, 01:14 PM
Wlffer Wlffer is offline
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Default Re: Unable to locate hardware at startup

I've read that there's no known issues with Vista home premium 32-bit, even though it's not tested by digidesign.

What I read before purshasing was the system requirements which says:

"System Requirements
Digidesign-qualified Windows Vista- (32-bit Business or Ultimate), Windows XP- or Mac OS X 10.5-based computer

Minimum 1 GB of RAM

DVD-ROM or equivalent optical drive for software installation

Available USB port for Mbox 2 system (USB hubs not supported"

Then there's like a whole novel with text about which hardware is compatible or not but that isn't quit clear if you don't search around a while. I think the requirments should be more specific.

I'll check the links you posted and see if it works better. Thanks for the post.
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  #6  
Old 11-05-2009, 10:24 AM
Wlffer Wlffer is offline
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Default Re: Unable to locate hardware at startup

Any one els that can help in any way?
I really want this to work.
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  #7  
Old 11-05-2009, 02:18 PM
DanoWpg DanoWpg is offline
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Location: Winnipeg, MB, Canada
Posts: 131
Default Re: Unable to locate hardware at startup

I haven't seen a lot of success in here with AMD laptops, but not to say that it doesn't happen. Perhaps the drivers didn't install properly? Does the MBox 2 show up in the Device Manager when it's powered up? I don't see it in your Sandra report.
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  #8  
Old 11-06-2009, 06:09 AM
Wlffer Wlffer is offline
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Default Re: Unable to locate hardware at startup

The Mbox2 is recognized by windows and shows up in the system tray and the lights arre on. It's not located by PT at startup though :S
I'll try and reinstall protools and see if it works better.
Thx for the reply!
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  #9  
Old 11-06-2009, 06:43 AM
albee1952's Avatar
albee1952 albee1952 is offline
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Default Re: Unable to locate hardware at startup

What physical drive are you installing to? And what drive do you plan to record to? 5400 rpm drives are not recommended for recording and PT should be installed on the C: drive(which you may have done but I was just wondering).
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  #10  
Old 11-06-2009, 06:01 PM
Kirby B. Kirby B. is offline
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Default Re: Unable to locate hardware at startup

Quote:
Originally Posted by albee1952 View Post
What physical drive are you installing to? And what drive do you plan to record to? 5400 rpm drives are not recommended for recording and PT should be installed on the C: drive(which you may have done but I was just wondering).
Yes, Albee 1952 has asked a very important question..
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