EuCon crashes overnight, every night

[Eric Lambert]

Originally Posted by EddieJones

Can you first try with the tablet on.....then if it starts crashing again try running EuControl in Rosetta mode and report back. If it doesn't crash in Rosetta mode then we know of this issue.

I've kept the Fire tablet on for the past few days now and not experienced a crash. My other habits are the same: turning the monitor off regularly, keeping the iPad turned on (it's also running the Control app -- the Fire is piggybacked on top of the S1 whereas the iPad is configured as a 2nd device in EuControl).

The only thing that has changed recently is an OS update (to 12.5 from the previous version of Monterey) and last week Avid Link updated ProTools to a newer build of 2022.7.0.

[EddieJones]

It could be OSX update then...they change a lot of things each release.

[thebeatless]

EuCon has been crashing for me since 2022.4. It happens all day and overnight. Like I've said before, Rosetta helps but it's still far from perfect. When I reach for a button or fader, there's a 50/50 chance that it will work. This is all since getting a Mac studio Ultra.https://duc.avid.com/images/smilies/mad.gif

[EddieJones]

Originally Posted by thebeatless

EuCon has been crashing for me since 2022.4. It happens all day and overnight. Like I've said before, Rosetta helps but it's still far from perfect. When I reach for a button or fader, there's a 50/50 chance that it will work. This is all since getting a Mac studio Ultra.https://duc.avid.com/images/smilies/mad.gif

If it's that bad, then the logs will help. Please use the Collect logs option from the EuControl menu and upload them somewhere and send me a PM with link. Others(and our testers) do not see it like that, so there must be something else up on your system. I presume you have tried a full uninstall, reboot and reinstall, inc. checking remove all prefs?

Edit: If this all started since getting the Mac Studio.....did you do a migrate? This has known issues.

[Eric Lambert]

Originally Posted by EddieJones

Please use the Collect logs option from the EuControl menu

Eddie: I'd asked about this above but didn't see a response. Can you explain where the "Collect Logs" option is? For some reason I don't see it.

[mattrixx]

You can find the logs files at -->

Mac:
/Library/Logs/Avid/EuCon
EuControl.log
MC_Client.log
Pro Tools_EuCon.log

/Library/Logs/Avid/S6
WSControl.log

Win:
C:\Users\UserName\AppData\Local\Avid\Logs\S6
WSControl.log

C:\Users\UserName\AppData\Local\Avid\Logs\EUCON
ProTools_EuCon.log
MC_Client.log
EuControl.log

[EddieJones]

Originally Posted by Eric Lambert

Eddie: I'd asked about this above but didn't see a response. Can you explain where the "Collect Logs" option is? For some reason I don't see it.

Right click the EuControl notification icon to show its menu. Its one of the items.

[mattrixx]

[Eric Lambert]

Silly me. I've looked at that menu 1,000 times and (apparently) never noticed that function. Thanks!

[Eric Lambert]

I have to say though... I've still not had a EuCon crash since upgrading the OS to 12.5.1. Seems that that took care of whatever was causing the issue.