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#41
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Re: Pro Tools product shows "No download available" (missing all installers)
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#42
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Re: Pro Tools product shows "No download available" (missing all installers)
Looks like Matt was able to sort this out, and your "Pro Tools | Software with 12-Month Upgrade and Support Plan" is in your account with the correct downloads. You should have received an email notice from your support case. Hope that got things back on track.
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#43
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Re: Pro Tools product shows "No download available" (missing all installers)
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Seems the problem was, that I changed the Emailadress associated with my Avid account, but the change somehow didn't get through correctly. In case anyone else might have a similar problem. |
#44
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Re: Pro Tools product shows "No download available" (missing all installers)
Hi,
I am having the exact same issue. I see the PT12 but there are no files or updates or anything. They used to be there but now they have disappeared. Last edited by DigiTechSupt; 07-15-2016 at 01:19 PM. Reason: Support Case 02997342 |
#45
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Re: Pro Tools product shows "No download available" (missing all installers)
hello, I am having possibly the same issue.
today I was attempting to download pro tools 11 on a second computer. Initially when I logged in, the pro tools 11 and plugins were listed under my products. After leaving the page and then navigating back, however, the pro tools 11 product was missing from my list of products i own. I have the licensees for it on my ilok, so I am not sure what has happened or how to download the software. If anyone has any information on how to rectify this, I would greatly appreciate it! Thanks |
#46
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Re: Pro Tools product shows "No download available" (missing all installers)
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Thanks! |
#47
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Re: Pro Tools product shows "No download available" (missing all installers)
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#48
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Re: Pro Tools product shows "No download available" (missing all installers)
hi
from my account 12.4 installer disappeared.. can Avid restore my download file ? Thank you
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#49
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Re: Pro Tools product shows "No download available" (missing all installers)
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#50
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Re: Pro Tools product shows "No download available" (missing all installers)
Wow, long time. I too am having the missing downloads issue on my now expired - though perpetual 12.4 pro tools install.
I'm not sure where to go or how to contact support to get it fixed? I did change my email address along the way, as I see others are saying, maybe that's the problem. But I find no way to change it back! Help?
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Huh? |
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