can't save files or exit in pro tools 7.3 le

[zacd7]

i can open pro tools but when i try to save a file or open a new file or exit i get an error message as follows-

could not complete (exit command or save)
because neo asertion in
"\code\azuki_Cliff\AlturaPorts\SDKs\Neo61\Source\l ine1242

I am running pro tools le 7.3 on a pc with windows xp and i have m box mini 2

I have tried uninstalling and reinstalling pro tools but I got the same error message

is their an update to fix this or is it something else?

thanks
-z

[djmichael.london]

Trash the Digidesign Database files on each hard drive also, Flush and reboot , Relaunch PT and you should be fine.

use this to delete everything

http://ptdudes.com/2009/05/11/help/#more-240

[zacd7]

i can download this file but i can't open it-is it for mac's only?
i am not sure how to trash the files
thanks
zac

[djmichael.london]

On Windows XP:

Deleting Digidesign Databases:
1. On the root level of every mounted hard drive, go into the Digidesign Databases folder and delete the "Volume.ddb" and "WaveCache" files.
2. Go to: My Computer > C: > Program Files > Digidesign > Pro Tools > Databases > Volumes. Delete all of the files in this folder (they will have very odd names).
Trashing Preferences:
1. Go to: My Computer > C: > Documents and Settings > (your user name) > Application Data* > Digidesign. Delete the file entitled "ProTools...vX.X Preferences.PTP" (this may be either ProTools LE or TDM, and any version, such as 6.4 or 7.1).
*If the Application Data folder is not there, go to: Tools (in the menus at the top) > Folder Options > View, and select "Show Hidden Files and Folders."
2. Go to: My Computer > C: > Program Files > Common Files > Digidesign > DAE. Delete the entire "DAE Prefs folder."
Empty the Recycle Bin after trashing preferences and/or databases.
On Windows Vista:
Deleting Digidesign Databases:
1. On the root level of every mounted hard drive, go into the Digidesign Databases folder and delete the "Volume.ddb" file and "Unicode" folder. If applicable, also delete the "WaveCache" file.
2. Go to: My Computer > C: > Program Files > Digidesign > Pro Tools > Databases > Unicode > Volumes. Delete all of the files in this folder (they will have very odd names).
Trashing Preferences:
1. Go to: My Computer > C: > Users > (your user name) > AppData* > Roaming > Digidesign. Delete the file entitled "ProTools...vX.X Preferences.PTP" (this may be either ProTools LE or TDM, and any version, such as 7.4).
*If the Application Data folder is not there, go to: Tools (in the menus at the top) > Folder Options > View, and select "Show Hidden Files and Folders."
2. Go to: My Computer > C: > Program Files > Common Files > Digidesign > DAE. Delete the entire "DAE Prefs folder." Empty the Recycle Bin after trashing preferences and/or databases

[zacd7]

thank you sooo much -i will try this and let you know if i have any problems!
zac

[zacd7]

i tried these steps and i still get the same error message.....
any other idea's?