003 Drivers not showing up in Device Manager

[zedhed]

I have an Eleven Rack and 003 Rack.

PT9 is working fine with the Eleven Rack but 003 is not showing up in PT.

I installed PT as per Avid directions, ie all hardware drivers installed before installing PT9. Turn Eleven Rack on and it shows up in Device Manager (DM) and no problems either standalone & in PT.

Turn 003 on and it doesn't show up in DM or PT.

I'm wondering if it is a firewire problem. Have checked cable and connections and they are not faulty. Is there an issue with running Firewire and USB at same time in Win7?

All was working fine together on my last system....XP PT8.

All latest hardware drivers are installed (before installing PT9) and installed; PT9.02 update.
003Rack driver version v9.0.2.65
Eleven Rack driver v5.10.0.5115

The green 'host 1394' light on the 003R doesn't come on at all (except flashes on & off when 003 turned on). I think it's supposed to be lit when communicating with computer.

My wireless and network are turned off when I run PT.
Any help would be much appreciated.

Sandra Report;

<<< Computer Overview >>>
--------------------------------------------------------------------------------

< Processor >
Model: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
Speed: 3.32GHz
Cores per Processor: 4 Unit(s)
Threads per Core: 2 Unit(s)
Type: Quad-Core
Integrated Data Cache: 4x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size, 2 threads sharing
L2 On-board Cache: 4x 256kB, ECC, Synchronous, ATC, 8-way, 64
byte line size, 2 threads sharing
L3 On-board Cache: 8MB, ECC, Synchronous, ATC, 16-way, Exclusive,
64 byte line size, 16 threads sharing

< Computer >
Mainboard: EVGA 131-GT-E767
BIOS: Phoenix Technologies, LTD 6.00 PG 06/30/2010
Bus(es): ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/
SMBus
Multi-Processor (MP) Support: No
Multi-Processor Advanced PIC (:Yes
Total Memory: 12GB DIMM DDR3

< Chipset >
Model: EVGA X58 I/O Hub
Front Side Bus Speed: 2x 2.4GHz (4.79GHz)

< Chipset >
Model: Intel Core Desktop (Bloomfield) UnCore
Front Side Bus Speed: 2x 2.4GHz (4.79GHz)
Total Memory: 12GB DIMM DDR3
Channels: 3
Memory Bus Speed: 2x 532MHz (1GHz)

< Memory Module(s) >
Memory Module: (7F7F7F7F7F7F7F83) SRT4G86U1-H9H 4GB DIMM
DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-
5)
Memory Module: (7F7F7F7F7F7F7F83) SRT4G86U1-H9H 4GB DIMM
DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-
5)
Memory Module: (7F7F7F7F7F7F7F83) SRT4G86U1-H9H 4GB DIMM
DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-
5)

< Video System >
Video Adapter: NVIDIA GeForce GT 430 (96 SM5.0 1.4GHz, 1GB,
PCIe 2.00 x16)
Video Adapter: NVIDIA GeForce GT 430 (96 SM5.0 1.4GHz, 1GB,
PCIe 2.00 x16)

< Graphics Processor >
OpenCL Processor: NVIDIA GeForce GT 430 (96SP 2C 1.4GHz, 1GB)
Compute Shader Processor: NVIDIA GeForce GT 430 (96SP 1.4GHz, 1GB)
CUDA Processor: NVIDIA GeForce GT 430 (96SP 2C 1.4GHz, 1GB)

< Storage Devices >
Seagate ST31000524AS (1TB, SAT:932GB (F:)
MARVELL Raid VD 0 999.7GB (SAT:931GB (C:) (D:)
TOSHIBA TransMemory 4GB (RAID/:4GB (I:)
HL-DT-ST DVDRAM GH22NS50 (SATA:N/A (E:)
TOSHIBA TransMemory (USB): 31MB (G:)

< Logical Storage Devices >
Storage (F:): 932GB (NTFS) @ Seagate ST31000524AS (1TB,
SATA600, 3.5", 7200rpm)
System Reserved: 100MB (NTFS)
Removable Drive (I:): 4GB (FAT32) @ TOSHIBA TransMemory 4GB (RAID/
USB)
Programs (C:): 78GB (NTFS) @ MARVELL Raid VD 0 999.7GB
(SATA9600, 8MB Cache)
Space (D:): 853GB (NTFS) @ MARVELL Raid VD 0 999.7GB
(SATA9600, 8MB Cache)
Optical Drive (E:): N/A @ HL-DT-ST DVDRAM GH22NS50 (SATA150, DVD+-
RW, CD-RW, 2MB Cache)
U3 System (G:): 7MB (CDFS) @ TOSHIBA TransMemory (USB)

< Peripherals >
LPC Hub Controller 1: Intel LPC Interface Controller
LPC Legacy Controller 1: Fintek F71882FG/F71883FG
Audio Device: Intel HD Audio Controller
Audio Device: EVGA GF108 High Definition Audio Controller
Audio Codec: nVidia 0014h
Audio Codec: nVidia 0014h
Audio Codec: nVidia 0014h
Disk Controller: Intel ICH8R (ICH8) SATA RAID Controller
Disk Controller: Marvell 88SE9123 SATA-600 Controller
Disk Controller: Marvell 88SE91A4 SATA-600 Controller
USB Controller 1: Intel USB UHCI Controller #4
USB Controller 2: Intel USB UHCI Controller #5
USB Controller 3: Intel USB UHCI Controller #6
USB Controller 4: Intel USB EHCI Controller #2
USB Controller 5: Intel USB UHCI Controller #1
USB Controller 6: Intel USB UHCI Controller #2
USB Controller 7: Intel USB UHCI Controller #3
USB Controller 8: Intel USB EHCI Controller #1
FireWire/1394 Controller 1: TI TSB43AB22 1394a-2000 OHCI PHY/Link-Layer
Controller
SMBus/i2c Controller 1: Intel ICH SMBus

< Printers and Faxes >
Printer: Microsoft XPS Document Writer (600x600,
Colour)
Printer: Foxit PDF Toolbar Printer Driver (300x300,
Colour)
Fax: Microsoft Shared Fax Driver (200x200)

< Peripherals >
Media Player: TOSHIBA TransMemory (3.7GB)

< Network Services >
Wireless Adapter 1: RT73 USB Wireless LAN Card #2 (802.11g (ERP),
AES-CCMP, 54Mbps)

< Power Management >
Mains (AC) Line Status: On-Line

< Operating System >
Windows System: Microsoft Windows 7 Ultimate 6.01.7601
(Service Pack 1)
Platform Compliance: x64

[zedhed]

Ok so I've made some progress on my own here.

I now have got 003Rack to show up in Device Manager. However still not showing up in ProTools. It appears the hardware is talking to each other but the software isn't.

My Eleven Rack shows two entries in Device Manager 'Sound Video and Games Controllers';
Digidesign Eleven Rack & Digidesign Eleven Rack RT DFU

Whereas my 003Rack only shows one;
Digidesign 003Rack

I vaguely recall in my PT8 OS there was a RT DFU entry in the Device Manager for the 003Rack.

Can someone confirm for me that there should be a DFU in Device Manager for the 003Rack, and if it is supposed to be there why is it not being installed with the rest of the driver installation.

I'm suspecting that if I can get an answer to this I'll nearly be there.

[zedhed]

More progress,

In PT I go to setup/Hardware and I'm now able to to see either the 003 or the 11R but not both at once.

If I open PT with the 11R on and the 003 off the 11R shows up
If I open PT with the 003 on and the 11R off the 003 shows up.

In PT8 they both showed up and I could switch engines at will

Does PT9 work the same or is it different in that only one engine at a time is supposed to show in Hardware setup.

Feel free to chime in Avid, since nobody else seems to know.

[zedhed]

Well it's been great talkin to myself, but in a way it helped me to get my problem sorted.

All up and running YAY

[Stephen Connor]

Wow old thread.

How does one go about finding something in the Device manager that isn't there? What magic wiggle of wires did the poster do, or did he just miss the drivers the first time he looked?

My MBox 3 Mini does not fire up, although the blue light is on. I had such high hopes for him. I was going to take good care of him, feed him well, send him to a good school, etc. Where did I go wrong?

I suspect my box is fried although how this happened when it worked a week ago is unknown. I unplugged it once when the PC was off, there was no warning in the docs, that you can't unplug it.

Has anyone had a similar experience or know what is going on? I'm afraid I have to return this to the stork or Amazon or Avid or something.

[TrustinGodAlwayz]

Just from reading this thread, I'm super confident in your advice @zedhed!!! #STOKED Regretfully, I was beckoned away from my studio as soon as I read it. I have the only vehicle capable of transporting the food to my Nieces surprise 21's bday party..... I don't know if anyone else is like me but, when it comes to tech issue I hate distractions. I remember my first time installing Pro Tools. I don't think I left home for hour!!!! I'll be posting a YouTube video as soon as I get this figured out. Because I see a ton of threads related to this and very few answers besides power harness "claims."