Support tickets not answered

[MortenWB]

Hi Forum,


I have tried to reach Avid support for help since january, and now have 4 unanswered open tickets concerning problems using our Sibelius License Server v.8.4.1.

And also, none of their european support phonenumbers listed on the contact page exists anymore, so i suggest that they remove them from the contact site.


Does anyone else experience this silent treatment from Avid support?


Best
MortenWB

[cwsand]

I'll see if I can have someone check into it for you.

[jeffro]

Can't find anything recent based on your DUC User Name or Email. Do you have a Case # you can share?

[nsureit]

If you have successfully set up a ticket, you should immediately receive an acknowledgment. If you did not get a written response, there was a problem with your submitted ticket attempt. It may sometimes take a few days, but AVID has never failed to respond to my service requests.