fader automation stops during pass

[barden]

Hi all...

I have just received an RMA number from Customer Care for the return of my S1. Instructions are to return the defective unit *after* receiving the new unit they are shipping.

~Barden

[airon]

This is all quite encouraging.

[Barranca]

One more question I wonder, are we KEEPING the new units, or are the defective S1s being repaired and shipped back to us?

Originally Posted by barden

Hi all...

I have just received an RMA number from Customer Care for the return of my S1. Instructions are to return the defective unit *after* receiving the new unit they are shipping.

~Barden

[EddieJones]

Originally Posted by Barranca

One more question I wonder, are we KEEPING the new units, or are the defective S1s being repaired and shipped back to us?

Yes keep the replacement, once swapped thats it.

[Barranca]

Thanks Eddie, just one final question.

Are the replacement units being shipped out Refurbished or are they New production line S1s?

Have to ask, as I can still return my S1s for a full refund, go back to my artist mixes until this all blows over.

Thanks.

Originally Posted by EddieJones

Yes keep the replacement, once swapped thats it.

[EddieJones]

Originally Posted by Barranca

Thanks Eddie, just one final question.

Are the replacement units being shipped out Refurbished or are they New production line S1s?

Have to ask, as I can still return my S1s for a full refund, go back to my artist mixes until this all blows over.

Thanks.

New

[Barranca]

Originally Posted by EddieJones

New

Thanks for quick responses and clarifying!!

I wait patiently now :)

[michenal]

Originally Posted by EddieJones

New

I just received my S1 replacement unit yesterday and it is clearly refurbished with the box already opened and a big scratch on the OLED screen. That is not cool..

Second and more importantly it stills does not work properly. Automation now stops recording after 2min instead of about one minute previously.. It was quick to arrive though.

[EddieJones]

Originally Posted by michenal

I just received my S1 replacement unit yesterday and it is clearly refurbished with the box already opened and a big scratch on the OLED screen. That is not cool..

Second and more importantly it stills does not work properly. Automation now stops recording after 2min instead of about one minute previously.. It was quick to arrive though.

This can't be one of the new units as they havent started to go out yet. Did you report a different issue...what's your case number and I'll investigate?

[michenal]

Originally Posted by EddieJones

This can't be one of the new units as they havent started to go out yet. Did you report a different issue...what's your case number and I'll investigate?

RMA-259943

I reported the issue as described in this thread and I also referred to your quote about the bad batch of ICs when describing my issue. I am somewhat glad the replacement unit is not supposed to work properly because I would have lost hope the issue can get fixed..

Sebastien