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  #231  
Old 03-25-2015, 02:47 AM
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JFreak JFreak is offline
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
Avid should learn from Apple. They take their store down, put new products in place, then open after everything works as expected. Maybe next time :)
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  #232  
Old 03-25-2015, 02:49 AM
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Southsidemusic Southsidemusic is offline
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
Quote:
Originally Posted by dieffe View Post

And what licences come bundled into the 12HD? I read that it should bundle 10HD and 11HD: can anybody confirm this, please?

Davide
Hey Davide

Confirmed!

PT12 comes bundled with 10/11/12 soypu can choose which ones you wanna use. If you have a HD license then you get all 3 in HD versions.
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  #233  
Old 03-25-2015, 02:52 AM
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
I got a support case opened, link to the downloads and a 30 day PT12 license deposited in my I'll account, great service thank you😄
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  #234  
Old 03-25-2015, 03:01 AM
dat465 dat465 is offline
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
Please update to pt 12 from pt le crossupdate to pt 11

Id

361394336


467438831

And 1 license active in 27-8-2014 "
Purchase date: 2014-08-27"
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  #235  
Old 03-25-2015, 03:35 AM
FritsFlits FritsFlits is offline
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
I upgraded to PTHD10/PT11HD on November 21th, but I have no PTHD12 in my account either. PTHD11.3.1 has some weird bugs in relinking and Disk Allocation, so those are the main reasons to upgrade for me. I hope those bugs are fixed. Guess it takes a little time longer...
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  #236  
Old 03-25-2015, 05:02 AM
cclarry cclarry is offline
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Join Date: Mar 2015
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
Ok, I received a 30 day "temp" license,
as the upgrade is "still being processed"

I have it installed, but not without the Xpand II/AIR Free Glitch
with the App manager. I had to go to the website downloads
to get AIR Free Instruments and Xpand II installed, as the
App Manager choked on them...but it's all in and working.

While this whole "launch" has been (and still IS) a debacle...
I'm not going to write this off so fast...

I'm going to give them the benefit of the doubt and see
how this plays out...Avid, you're on notice...this is the
LAST TIME that I'll be so "forgiving"....get your act together...

Others may not be so kind....
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  #237  
Old 03-25-2015, 07:02 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
Quote:
Originally Posted by maxtools View Post
hi
ok..

yesterday on Avid site PT12 Download Link and no PT11
today PT11 Download Link and no PT12.

yesterday and today no ilok license.

Avid Help me!
Hi Maxtools,

Your concern has been forwarded to CS team and a case has been created. Please check your email for updates.

Best Regards,

YD
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  #238  
Old 03-25-2015, 07:05 AM
endless_craft endless_craft is offline
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Join Date: Mar 2015
Location: istanbul
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Default Where is my PT 11 to PT 12 free upgrade?
Hi,

I bought Pro Tools 11 at February 2015 and this free upgrade from PT 11 to PT 12 wasn't shown in my account. How many days does it take to be shown in my account? How difficult can it be to upgrade these accounts to PT 12...

Thanks.
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  #239  
Old 03-25-2015, 07:13 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
Quote:
Originally Posted by JGruszka View Post
Today I have exactly the same situation like in Maxtools post.

Could you resolve it Avid ?
Hi JGruszka,

A case has been created and has been forwarded to CS. Please check your email.

Best Regards,

YD
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  #240  
Old 03-25-2015, 07:20 AM
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DigiTechSupt DigiTechSupt is offline
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Default Re: Entitled to Pro Tools 12 but it's not in my Avid account
Quote:
Originally Posted by FritsFlits View Post
I upgraded to PTHD10/PT11HD on November 21th, but I have no PTHD12 in my account either. PTHD11.3.1 has some weird bugs in relinking and Disk Allocation, so those are the main reasons to upgrade for me. I hope those bugs are fixed. Guess it takes a little time longer...
Hi FritsFlits,

A case has been created and has been forwarded to CS. Please check your email.

Best Regards,

YD
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