pro tools express launch fail

[pacman123]

so, i bought an Akai EIE pro audio interface expander, and pro tools express with it.
but, every time i try to open pro tools express halfway through the loading it stops and says:''Clould not complete your request because Assertion in ''..\..\Sys\Win32\Sys_FileLocWin32.cpp'', line 277

i got 64-bit computer, with windows 7 home premium - please help me!

[mesaone]

Have you installed any third-party plug-ins?

Assertion errors like the one you are getting can be caused by improperly installed (or buggy) plug-ins. This is only a possibility, it could be something else entirely.

Move the contents of this directory...

C:\Program Files (x86)\Common Files\Digidesign\DAE\Plug-Ins

...To this directory...

C:\Program Files (x86)\Common Files\Digidesign\DAE\Plug-Ins (Unused)

..And launch Pro Tools. If you get no assertion error, then start adding them back in a few at a time until you find the culprit.

[JoelG]

Pro Tools Express support is handled by InMusic, the parent company of Akai and M-Audio:http://www.inmusicbrands.com/ptex But if you've gone through the steps in that link, you should have registered the copy of Pro Tools and I think you should be able to download updates for it:

Registered owners of Pro Tools Express can find installers at:
Avid Account > Your Products

I'm not sure if it is different where it was not purchased with an Avid interface though.

Joel

[pacman123]

Originally Posted by mesaone

Have you installed any third-party plug-ins?

Assertion errors like the one you are getting can be caused by improperly installed (or buggy) plug-ins. This is only a possibility, it could be something else entirely.

Move the contents of this directory...

C:\Program Files (x86)\Common Files\Digidesign\DAE\Plug-Ins

...To this directory...

C:\Program Files (x86)\Common Files\Digidesign\DAE\Plug-Ins (Unused)

..And launch Pro Tools. If you get no assertion error, then start adding them back in a few at a time until you find the culprit.

there's just one problem: i only have the maps called: DAE prefs, Plug-in settings and Plug-ins

[mesaone]

You can safely create the "Unused" folder yourself. The point of this is prevent Pro Tools from loading plug-ins. That way, you can see if the assertion error occurs without them.

[pacman123]

i tried it and the assertion error still occurs