External Drive not in PT workspace

[FullPackageStudios]

First off, thank you to this community. Ive quietly solved a handful of issues by reading through the various problems and advice on this forum. After exhausting my knowledge and search skills I've come to a problem I can't figure out. Any advice would be sincerely appreciated.

I was running PT 8.0.4 on Windows 7 64-bit with a 3rd gen Mbox(standard model). I bought a Glyph GT 050q 1TB external HD to use as a dedicated audio drive for recording.

I connected the drive through firewire 400 and formatted it correctly (NTFS basic). I then created a test session in PT and tried to save it to my new HD, and ran into the 'session must be on an audio record volume. if permitted set the volume(s) in question to R in the workspace ' error.

When I opened up the PT workspace my external HD was not listed...
I designated the drive with letter A and labeled it Audio, but the only drive in the PT workspace was C:

So I copied an old session on the new drive and tried to open it and got the same error, and the drive was still missing from the workspace.

Next I reformatted the drive just to be sure and clicked through the drive properties to make sure everything was set properly. I removed the quick format option this time and it took forever. Still same issue.

Next I reformatted the drive again and changed the partition style to MBR instead of GTP. This didn't work either.

After I tried to trash the PT prefs and databases. Still no drive in my workspace and I get the same error when trying to use it.

I deleted and reinstalled my PT drivers. I imported audio tracks from the new HD into pro tools and they converted fine. The drive is working fine with my computer. Since I have service pack 1 with windows 7 64-bit I upgraded to PT 8.0.5. Still the same issue.

I've connected the drive with firewire, usb, and eSATA and it is still not recognized by the PT workspace.

My D: drive shows up when I have a cd in the drive, and my C: drive shows up every time. I connected an old WD my book 500gb through USB and firewire with the same cables and PT recognized it immediately in the workspace. Even though the drive is formatted FAT and not compatible with PT. The workspace even detects any jump drive I connect.

I then tried just about every one of these steps again each time trashing prefs and databases and restarting or shutting down my computer.

After searching these forums and the internet as best as I could I can't even find another instance of someone having the same problem.

I feel like I've tried everything, but no matter what I try the PT workspace will not show or detect my Glyph HD. Since I can't get it to show up in the PT workspace I can't change it to a record volume. Since I am out of ideas, I am asking for help. Below is a Sandra report. Perhaps I have compatibility issues that are beyond my knowledge of computers.

Can anyone think of why this drive won't show up in the PT workspace when every other drive I've tried will?
Is there a way to designate the drive as a record volume outside of the PT workspace?

I would gladly welcome and appreciate any advice or further resources you could point me to.

Thank you,
Jerry




SiSoftware Sandra

Computer
Model : OEM System Product Name
Workgroup : WORKGROUP
Host Name : Jerry
User : Gerald

Processor
Model : Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : ASUS P7P55D-E
BIOS : AMI (OEM) 1404 10/29/2010
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR3

Chipset
Model : ASUS Core (Clarksfield/Lynnfield) DMI
Front Side Bus Speed : 2x 2.41GHz (4.82GHz)

Chipset
Model : Intel Core Desktop (Lynnfield) UnCore
Front Side Bus Speed : 2x 2.41GHz (4.82GHz)
Total Memory : 8GB DIMM DDR3
Channels : 2
Memory Bus Speed : 2x 670MHz (1.34GHz)

Memory Module(s)
Memory Module : Patriot Memory PSD32G13332 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)
Memory Module : Patriot Memory PSD32G13332 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)
Memory Module : Patriot Memory PSD32G13332 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)
Memory Module : Patriot Memory PSD32G13332 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)

Video System
Video Adapter : NVIDIA GeForce GTS 450 (192 SM5.0 1.65GHz, 1GB, PCIe 2.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce GTS 450 (192SP 4C 1.65GHz, 1GB)
Compute Shader Processor : NVIDIA GeForce GTS 450 (192SP 1.65GHz, 1GB)

Storage Devices
Seagate ST31000524AS (1TB, SATA600, 3.5", 7200rpm) : 932GB (A:)
Hitachi HDS721010CLA332 (1TB, SATA300, 3.5", 7200rpm, 29MB Cache) : 932GB (C:)
Generic USB SD Reader (USB) : N/A (E:)
Generic USB CF Reader (USB) : N/A (F:)
Generic USB SM Reader (USB) : N/A (G:)
Generic USB MS Reader (USB) : N/A (H:)
ATAPI iHAS224 B (SATA, DVD+-RW, CD-RW) : N/A (D:)

Logical Storage Devices
Audio (A:) : 932GB (NTFS) @ Seagate ST31000524AS (1TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 932GB (NTFS) @ Hitachi HDS721010CLA332 (1TB, SATA300, 3.5", 7200rpm, 29MB Cache)
Removable Drive (E:) : N/A @ Generic USB SD Reader (USB)
Removable Drive (F:) : N/A @ Generic USB CF Reader (USB)
Removable Drive (G:) : N/A @ Generic USB SM Reader (USB)
Removable Drive (H:) : N/A @ Generic USB MS Reader (USB)
Optical Drive (D:) : N/A @ ATAPI iHAS224 B (SATA, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : ASUS P55 LPC Interface Controller
LPC Legacy Controller 1 : T0 B3-53
Audio Device : ASUS P55/PM55/3400 High Definition Audio
Audio Device : EVGA GF106 High Definition Audio Controller
Audio Codec : nVidia 0011h
Audio Codec : nVidia 0011h
Audio Codec : nVidia 0011h
Disk Controller : ASUS P55/PM55/3400 6 port SATA AHCI Controller
Disk Controller : ASUS JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : ASUS 88SE9120 SATA-600 Controller
USB Controller 1 : ASUS P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : ASUS P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 3 : ASUS Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : ASUS VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[MikeLip]

have you tried labelling the drive E: (or similar) instead of A: ?
Mke.

[FullPackageStudios]

Thanks Mike, that did it! I considered changing that at one point but figured I was just being paranoid. I'm not sure if I'm more happy that it's working now, or more upset that it was that simple of a fix. Very humbling indeed. Thanks again.

[The Weed]

A: is usually system-reserved for a floppy, which is probably why you were having issues. I'm sure many of the "younger folk" don't know/remember floppies.



Cheers,

[zedhed]

Interesting that you've got 8.04 working with Win7, I thought only 8.05 was qualified to run on Win7.

[FullPackageStudios]

interesting windows still reserves for floppy. perhaps in case someone wants to load up word munchers.

if i remember correctly i waited to buy my mbox until PT v8.04 was listed as compatible with windows 7. i made sure to change my system settings to everything that was recommended for optimization.

when recently troubleshooting the website only listed v8.05 as officially compatible with the service pack 1 update. firefox originally had trouble downloading the updater, and I had to run the setup manually by clicking the correct setup file. i was under the impression the setup wizard would launch automatically.

I had to run the setup twice since the first time my mbox was plugged in which messed up the setup process. But now everything is up and running smoothly!