Have a perpetual license but can't activate Pro Tools 12?

[degas02]

Hello,

This happened to me last year and was able to fix it by unintstalling and reinstalling, but that doesn't seem to be working this time.

I have a Pro Tools 12 Perpetual License, and when trying to activate, I am unable to.

I have three iLok locations listed- my iMac, the iLok, and the cloud (which I'm not currently signed in to). I can activate Pro Tools on the iLok, and it says successfully activated. On my iLok, it says Pro Tools Perpetual Bundle is Activated.

When I go to launch Pro Tools, I get a Pro Tools /iLok popup, and I click Activate, then login with my ILok account. Then a popup says Select License to Activate - ("You don't have any licenses in your account..."

I click Show Locations, which has two windows - on the left, the iLok Activations which lists my iLok. On the right is Computer Activations, which is empty. I cannot do anything here except click Done.

Also, on the Avid Application Manager, anytime I try to install a plug-in, I get "Failed Install: (BBD Delay) install failed. Installer not found." or "Installer is corrupted and will be deleted."


Any ideas/help would be greatly appreciated.
Mac (Retina 4K, 21.5-inch, Late 2015)
OS: Mojave 10.14.6
3.3 GHz Intel Core i7
16 GB 1867 MHz DDR3

[waylandaniel]

I'm having the same problem. Did a fresh install of High Sierra on my iMac, and I can't get my Sibelius to connect with the Application Manager. It won't download anything, including the plug-ins for ProTools. I need Sibelius to start working ASAP. I have gigs coming up..