Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 10-18-2021, 12:11 PM
AX Production AX Production is offline
Member
 
Join Date: Oct 2020
Location: Ljubljana
Posts: 2
Default Pro Tools Ultimate subscription on hold because the payment was not successful

Hello,

our subscription got put on hold because we forgot to change the payment method on time. The automatic payment (Auto Renewal was On) with the old credit card was not successful. We then promptly updated our payment method to the correct one, but now it says the subscription is on hold. I gathered from here that the system will be triggered to process our payment again within 24-48 hours, but this is too late.
The problem is that our subscription expires tomorrow morning October 19th 2021 and we also have an important recording session tomorrow morning.

My case number is 04271231.

Your help is greatly appreciated.
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Subscription on hold because payment not successful elektrikaz Licensing & Accounts 12 12-27-2020 11:34 AM
Bank acc didn't have enough $ for Annual Subscription payment. Account now on hold PianoDonkey Licensing & Accounts 1 12-12-2016 11:49 PM
Changed credit card and Pro Tools subscription now on hold awake Pro Tools 12 1 11-02-2016 01:01 PM
"Your subscription is on hold because re billing was not successful" Pete Gates Pro Tools 12 5 10-22-2015 08:26 AM


All times are GMT -7. The time now is 09:09 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com