2024.10 Artist does not see HD IO interface after install

[maximumimpactmedia]

1. Windows 11 Pro. Powerspec G477 PC.
2. I just don't what is going on.
3. I installed the HDX card in a PCIex4 slot with Avid PC power cable .
4. Avid link wouldn't let me download the Artist subscription but activated the software in my ilok account. I found that this is a common problem on the DUC forum which suggested manually downloading the software from the AVID Welcome to Pro Tools email.
5. I installed the HD drivers. Digitest said that the H dx card passed.
6. Then Pro Tools artist wouldn't fully extract due to too long file names. I installed Artist from within the extracted file folder
7. Artist launched but did not see my HD IO interface so I reran Digitest to see interface tests. Digitest saw the HD IO but now the card failed on DMA DSP 9
QUESTIONS:
1. Is there something wrong with the HDX card since although it passed now it failed?
2. Why doesn't Artist see the HD IO interface but Digitest does?
3. How do I get avid link to let me download? It just keeps things in a queue.
4.. What do I do? Do I reinstall drivers and artist? What else is going on?

[Darryl Ramm]

Pro Tools Artist will never work with a HD I/O or any other Digilink interface. not with HD Native, not with HDX.

All Digilink interfaces require Pro Tools Ultimate. It's a product marketing restriction that has essentially existed forever even back in Pro Tools HD/Pro Tools standard days. This has been discussed many times on DUC over many years.

Digitest sees the interface because that is what Digitest does, it's installed as part of the HD driver software. It has nothing to do with Artist not supporting Digilink interfaces. Plugin a iLok with an Ultimate license on it and this should all work.

I would not be using Avid Link to do anything. There are many warnings on DUC about not using Link, many of us uninstall that crapware immediately after installing Pro Tools.

[maximumimpactmedia]

Hey, Darryl.
1. I actually listened to you from my other HD/TDM post and found that one of our PCs could have a PCIe HDX card which i found for $1500 on Reverb.
I found a used HD IO at BHPhotovideo, a trusted vendor.
I thank you for your time and effort. Really.

2. Since the HDX card passed Digitest and now failed, what's going on?
It passed Digitest then 2 days later I had fail on on DMA DSP 9 and DSP 11. Then only failed on DSP 9.
Digitest is not consistent

Is the card "bad?"

I will try cleaning connectors and reseating as suggested on DUC but should it be returned to the seller? It was sold as EXCELLENT condition in complete working order with a 7 day return period.

3.Do I uninstall drivers and Artist before. Installing an Ultimate subscription

[maximumimpactmedia]

I had searched keywords Artist and interface after googling and reading Avid Artist docs. I apologize if i missed something about the interface. We have a 3 month Artist subscription that came with Focusrite OctoPre so I thought that I could test the card and HDIO with it. without buying Ultimate as I have the short return window on the card and 30 days on the HDIO

My main issue in the post is the card good or bad since Digitest is inconsistent.

[ChuckS]

Here's a link to the Ultimate trial: https://kb.avid.com/pkb/articles/en_...Ultimate-trial

[Darryl Ramm]

Originally Posted by maximumimpactmedia

Hey, Darryl.
1. I actually listened to you from my other HD/TDM post and found that one of our PCs could have a PCIe HDX card which i found for $1500 on Reverb.
I found a used HD IO at BHPhotovideo, a trusted vendor.
I thank you for your time and effort. Really.

2. Since the HDX card passed Digitest and now failed, what's going on?
It passed Digitest then 2 days later I had fail on on DMA DSP 9 and DSP 11. Then only failed on DSP 9.
Digitest is not consistent

Is the card "bad?"

I will try cleaning connectors and reseating as suggested on DUC but should it be returned to the seller? It was sold as EXCELLENT condition in complete working order with a 7 day return period.

I am not at all up on Digitest on HDX let alone on Windows so not sure about those errors. You should Google the exact text of the error message and see if others are reporting false errors.

If it is BHPhoto, you may be able to contact them and see if they will extend the return time, but if you keep getting errors that others are not seeing then return it.

Not that I hope it would cause those errors but run DigiTest with the very simplest setup you can. One HDX Card, one interface box, one DigiLink cable, one sync cable.

Once you get Pro Tools Ultimate running here do you have a plan to test the HDX card? Make sure you are actually running DSP plugins, maybe try recording stuff, not using the hybrid engine. Maybe run up parts of the demo sessions that will fit on a HDX1. You may need to install additional plugins for that, don't worry about that at first. (see below)

3.Do I uninstall drivers and Artist before. Installing an Ultimate subscription

All Pro Tools installs (of the last several years) are the same software, so you only need a Pro Tools Ultimate license to make your current system work. For a HD Native or HDX install you also need to install the HD Driver, which you already have. So do not install or uninstall anything. Just use an Ultimate license on an iLok key (or iLok cloud if needed just for testing). I had assumed you have one since you were talking in that previous thread about a 192 IO based system, but now realize that was a TDM system ... so sign up for the Ultimate Trial that ChuckS has already linked to for you. That will deposit a temporary license in your iLok account.

Ultimate will give you access to more plugins and other extra things you can install later, installers will be in your Avid.com "My Products" section none of those are needed for the first tests.

---

In that previous thread on DUC (https://duc.avid.com/showthread.php?t=430036) the only reason I mentioned HD IO was I thought you might be over worrying about clocking sources and assuming third party master clocks might improve the audio quality of the 192 IO rig you had. My point basically was if you wanted to improve audio quality (at a reasonable price) then just swapping the 192 IO for HD IO would be more effective.

I later understood you are building out a system for educating special needs children or teenagers. I thought you were running HD Native, and money was tight. I never intended to imply you should upgrade to HDX, and unless sound quality is critically important I would not have upgraded to HD I/O, I would have just saved money, not used any third party master clocks.

TDM does trap you on old Pro Tools 10 software, which might be a concern, and either HD Native or HDX would get you onto current Pro Tools software with either 192 IO or HD IO or a combination of both.

It might well make sense to go HDX but I would be cautious there, it adds more expense, and complexity, and a single HDX card does not provide much processing power.

You will probably get more useful advice on DUC if you describe what you are trying to achieve, i.e. what students are expected to learn/be able to do after the course, what existing knowledge they have, what the budget is and what what existing hardware including consoles, control surfaces, computers and outboard gear, microphones etc. you already own and what software licenses you already own.