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  #1  
Old 04-15-2008, 02:08 PM
S.J. S.J. is offline
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Default Unable to communicate with hardware launching 6.4 LE w/ 001

I just built a new system and I can't get my 001 to work. Any ideas?

Asus PK5 SE Motherboard
Intel XEON 2x3.0ghz
eVGA geforce 8400GS 256mb (PCI-E)
2x1 GB DDR2-1066mhz OCZ RAM
250 GB Seagate 7200RPM 8MB Cache SATA2 System Drive
500 GB Seagate 7200RPM 32MB Cache SATA2 Audio Drive
Protools 001 Card

Windows XP Professional (SP2) & Pro Tools LE 6.4

Everytime I try to launch protools it starts loading, then it sticks on 'Creating DAE Objects' and a window pops up saying "DAE was unable to communicate with the audio hardware. Please save your session and restart your computer. (-6004)"

I've updated the PACE drivers. I'm running SP2 - I know this hasn't been tested by Digidesign - could this be the issue? I can't downgrade though, because it's straight from the install.

I've tried disabling the AC97 sound and network adapter. I've tried switching PCI slots. I've updated my bios, etc.

I'd love some advice! Thank you.
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Old 04-20-2008, 02:57 PM
S.J. S.J. is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

Does anyone have any ideas? I've been trying everything.. I'm desperate to make this work.
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Old 04-20-2008, 05:45 PM
Kirby B. Kirby B. is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

Someone will certainly have a more complete answer than this one, but update to PTLE6.4 CS6, then CS9 to use with XP SP2. They are free. That's my big idea. Wishing you the best!
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Old 04-20-2008, 11:34 PM
S.J. S.J. is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

Hey Kirby, thanks for the suggestion. It was a good idea, but unfortunately it didn't solve the problem. Still looking for ideas..
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Old 04-21-2008, 08:42 AM
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The Weed The Weed is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

Since you have a dual core, you may have to turn one core off.

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Old 04-21-2008, 10:08 AM
S.J. S.J. is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

How do I turn one core off? I read about that somewhere, but I wasn't sure how to actually disable one core for pro tools.
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Old 04-21-2008, 02:46 PM
S.J. S.J. is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

I set the affinity to only use one core and it didn't help the problem.. I ran 'digitest' and it says it failed the 'bus master test'. It still works in my old computer - the 001 isn't defective. I used a friend's copy of SP1 just to test to see if that was the issue.. Same problem, so now I've reinstalled my SP2 copy of XP, and installed all updates.

This HAS to be a hardware thing, right?

Is it possible the 001 isn't getting enough power (current) through the PCI bus? Or, maybe is there a way to change the IRQ it's using (besides switching slots)? It's on IRQ 16 and the other slot is IRQ 17. These are shared with sound / ethernet, but I've tried disabling everything in the bios so the 001 has it's own IRQ and it still gives the same error on launch. I've got a 500 Watt power supply, so it's not starving from watts.

Any more ideas? I have a Black Lion 002R on the way in about three weeks, but I'd love to get this working - as I've got a couple of projects starting in the next day or two.
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Old 04-22-2008, 09:02 PM
S.J. S.J. is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

Anyone? I'm about to take an axe to the 001 and my new computer. Well, not actually - but, I've exhausted every option in my head.
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  #9  
Old 04-26-2008, 02:22 PM
Brickk Brickk is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

I'm getting the same error with a similar setup. Anyone else have any ideas? S.J. did you find a fix?
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  #10  
Old 04-26-2008, 03:57 PM
blankman blankman is offline
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Default Re: Unable to communicate with hardware launching 6.4 LE w/

i AM HAVING THE SAME PROBLEM SOMEONE PLEASE HELP
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