interface not recognized in PT 12.5

[JBtech]

Hello,
can someone help me with this problem.

OS Yosemite on a mac pro, cpu 2010-6, PT HD 12.5, Aurora 16 LT-HD directly connected on a native HD PCIe. My aurora have the last update.
Aurora 16 * Version 28
LT-HD * version 11
I installed first the core drive came with the pro tools hd 12.5 dmg.
In the OS with the core audio app I see the aurora also in the midi interface. But in PT, it is not part of the device list?
Can someone help me with this problem, I have 3 same studio with the same problem.

I try several manipilation in the system and I did not find similar information to my problem on the forum.

Thanks

[YYR123]

When this happened to me, I had to sync my ilok, leave the ILM open and connected (i.e. Signed in) and then start up PT.

ie it's usually related to the ilok.....

[JBtech]

Ilok v2 and my ILM account is synchronized.

PT used the Aggregate, no HD native appear in the engine selection list?
Any idea?

[YYR123]

It was the issue with my ilok, this happens from time to time...search the DUC.

I would check that the HD auth was on the ilok in question

[jeffro]

Welcome to the community.

I think Daniel's onto something with his last comment. I checked the iLok account associated with your email address and don't see a Pro Tools HD license.

Do you have another iLok/account you are using that contains a Pro Tools HD bundle (Pro Tools+Pro Tools HD licenses)?

[JBtech]

you're right, I use another email to my account ilok.

We have this licence: Pro Tools | Software with 12-Month Upgrade and Support Plan - Institutional (Card and iLok)

You just made me realize that we get the standard version of ProTools and not HD.

This is the problem and the solution