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  #1  
Old 12-13-2015, 06:53 AM
walter rohrbach walter rohrbach is offline
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Join Date: Oct 2006
Location: Zurich / Switzerland
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Default Pro Tools 12 isn't in my Avid account after I purchased an upgrade

Hi,
purchased the AnnualUpgrade plan (PT11-PT12) but did not get any iLok license nor can I see the software in my AVID account………
Did get two purchase confirmation eMails though………
help needed

best
Walter


--note for those that purchased from the Avid store, you should then go into My Products and Subscriptions in your Avid account and click on your Upgrade Plan product to select your previous license to complete the upgrade. See http://avid.force.com/pkb/articles/h...ActivationCard for more info. -j

Last edited by jeffro; 12-19-2015 at 03:21 PM. Reason: Activation info added.
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  #2  
Old 12-13-2015, 07:22 AM
mixinthecity mixinthecity is offline
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Join Date: Dec 2015
Location: San Francisco
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Default Re: Where is my license/ upgrade plan PT12

log on to your Avid account and click on the Products not yet downloaded link
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  #3  
Old 12-13-2015, 12:47 PM
walter rohrbach walter rohrbach is offline
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Default Re: Where is my license/ upgrade plan PT12

thanks,
and yes, of course I did:
…… No products found!!

any other ideas?
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  #4  
Old 12-13-2015, 01:33 PM
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jeffro jeffro is offline
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Default Re: Where is my license/ upgrade plan PT12

Couldn't find your info using your community email. Did you get an activation code with your purchase? If so, use that at https://www.avid.com/redemption
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  #5  
Old 12-14-2015, 01:07 AM
walter rohrbach walter rohrbach is offline
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Join Date: Oct 2006
Location: Zurich / Switzerland
Posts: 90
Default Re: Where is my license/ upgrade plan PT12

Hi Jeffro,
thanks for getting back.

No redemption code here……
got another email with a "nice" copy of the Invoice (from ARVATO System!)
what I have:
Invoice No. 1000231079
Order ID: 4695130

maybe that could help

mail(at)walter-rohrbach.ch

thanks
Walter
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  #6  
Old 12-14-2015, 12:56 PM
Matt Verzola Matt Verzola is offline
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Join Date: Jun 2006
Location: Brooklyn, NY
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Default Re: Where is my license/ upgrade plan PT12

same exact thing just happened to me. waiting to hear back from support.
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  #7  
Old 12-15-2015, 02:35 AM
walter rohrbach walter rohrbach is offline
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Join Date: Oct 2006
Location: Zurich / Switzerland
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Default Re: Where is my license/ upgrade plan PT12

thanks AVID
account has been updated, iLok license is available now.

took 3 days …… but it's ok now
best Walter
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  #8  
Old 12-17-2015, 04:15 AM
adamcal adamcal is offline
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Join Date: Mar 2004
Location: Australia
Posts: 23
Default Pro Tools 12 isn't in my Avid account after I purchased an upgrade

12 hours now, got the purchase emails straight away, opened a case, still waiting.

its seems common, and quite useless. are the avid accounts stored on a vic20 perhaps?
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  #9  
Old 12-17-2015, 03:08 PM
mds1001 mds1001 is offline
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Join Date: Aug 2011
Location: United States
Posts: 81
Default Re: bought update, got no software or licence

Quote:
Originally Posted by adamcal View Post
12 hours now, got the purchase emails straight away, opened a case, still waiting.

its seems common, and quite useless. are the avid accounts stored on a vic20 perhaps?
I just bought mine and don't have anything either.
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  #10  
Old 12-17-2015, 03:10 PM
mds1001 mds1001 is offline
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Default Re: Where is my license/ upgrade plan PT12

This is pretty disheartening. I seem to be having the same issue.
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