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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
03-06-2020, 04:13 PM
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Monthly Payment Failed.
Hello.
I am currently on a Pro Tools 2019 Subscription, entering into it's second month, from a Year Commitment paid monthly. First payment was no problem, I've been using the software with no problems. Two days ago I received an iLok warning sayinf my subscription ran our and I've granted some days to clear out any issues. When I check the credit card, payment was charged and the next day, it was reimbursed... Now I don't what to do. What am i supposed to do with this issue? |
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#2
03-07-2020, 08:45 PM
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Re: Monthly Payment Failed.
Welcome to the community.
I see that your support case was updated with a response from Avid CS so please look for that case notice email and reply there if needed. Thank you.
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